Team Lead

2 months ago


Pickering, Canada Durham Region Unemployed Help Centre Full time

**Position Summary**

Reporting to the Program Manager, the Team Lead provides direction, guidance, and leadership to the Pickering Welcome Centre team. The Team Lead is responsible for overseeing the day-to-day team project activities and assist management with leading, supporting and monitoring progress toward funded targets by individual team members and by the team as a whole.

**In this role, you will**:

- Work collaboratively with Welcome Centre Manager and community partners to monitor trends in client needs and gaps in service delivery, and identify opportunities to address service needs
- Assist PWC Manager with coordinating and facilitating the day-to-day operational requirements for the Pickering Welcome Centre, including supervision of direct and matrix (Welcome Centre partner) staff.
- Communicate any pertinent information regarding project timelines, goals, or objectives to team members
- Maximize productivity by scheduling available staff members to the appropriate shift or project
- Review monthly reports, targets and progress, and bring areas of concern to management’s attention in a timely manner
- Conduct team weekly or bi-weekly meetings to share progress towards program targets, case conference client needs, gaps in service and lead team in troubleshooting/ brainstorming issues.
- Assist with implementation of training and onboarding plans for new staff
- Review client files to ensure client information is captured according to program guidelines
- Assist PWC Manager with preparing IRCC quarterly and annual narrative reports
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolving any issues or conflicts
- Address and de-escalate client concerns as necessary

**You bring**:

- A bachelor's degree in human resources, Project Management or related field
- Proven work experience as a Team Leader or Supervisor
- In-depth knowledge of the organization’s programs and services
- Willingness to travel throughout the Durham Region for meetings
- Excellent communication skills, including writing, proofreading skills and public speaking
- Strong interpersonal skills - listening, building rapport, supportive, etc.
- Excellent management and organizational skills; deadline oriented with good attention to detail
- Proficient in Microsoft Office (Word, Excel, Outlook and Power Point).
- Multilingualism would be considered an asset for this position
- Ability to multitask and work independently, with little supervision
- Valid driver's license as the position requires some travel on occasion
- Ability to provide a current vulnerable sector check upon being hired

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), The Durham Region Unemployed Help Centre will provide accommodation to applicants with disabilities throughout the recruitment process. If you are contacted for an interview and require any accommodation, please notify us and we will work with you to meet your needs.

We thank all applicants for their interest, however only those selected for an interview will be contacted.

Pay: $55,000.00-$58,000.00 per year

**Benefits**:

- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

Work Location: In person

Application deadline: 2024-11-25


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