Partner Success Manager

1 week ago

Toronto, Ontario, Canada Companial Full time

We are the most preferred community and center of expertise for every Dynamics professional in the world. Our purpose is to empower every Dynamics partner to exceed expectations. We are a fast-growing, ambitious, and professional organization with our headquarters in Leusden, The Netherlands.

About the position

We are looking for a committed Partner Success Manager (recruit) with a passion for the Microsoft business solutions ecosystem to accelerate growth in Canada.

You will be an ambassador for Companial and Microsoft, responsible for partner onboarding, management, and business growth (indirect). You will bring value to your partners thanks to your knowledge of the Microsoft environment. Together with the Canadian PSMs, and as part of Team Canada, you will further nurture and develop the Companial channel business in North America. Working out of a home office, you will report to the Region Lead North America and work with the Canadian team.

Communication is key, and therefore it is important that your English is business fluent in writing and speech – fluent in French would be a great asset. You will be working via online tools such as Microsoft Teams, chat, and e-mail. Our CRM tool is one of the most important management tools you will be working with to keep track of leads, opportunities, and reporting.

Main Tasks:
  • Engage with prospect partners about the value of Microsoft Business Applications portfolio.
  • Lead presentations, demonstrations, and workshops around Dynamics 365 Business Applications.
  • Articulate the value proposition of Microsoft solutions in relation to the challenges, performance indicators, expectations, and business needs.
  • Help the partner strategy by developing business, marketing, and technical plans with managers within the Companial partner.
  • Engage the partner in the Microsoft and Companial ecosystem by leveraging key tools and programs. Establish and maintain governance processes, monitor the pace of business, and report to the different entities.
  • Proactively coordinate execution of services and guide them in their partner journey.
  • Be the voice of the partner by escalating various alerts, blockers, and resources needed.
  • Participate in events (or other actions of communication) with and for our partners.
  • Participate in business strategy for the Canadian Region.
Ideal Candidate:
  • Brings a minimum of 5 years' experience in a similar role, with expertise in business applications (preferred), sales, or partner management.
  • Skilled in presenting, demonstrating, and facilitating workshops, with an engaging approach for diverse audiences.
  • Able to articulate the value of technical solutions effectively, aligning them with business goals and performance indicators.
  • Demonstrates strong governance abilities, including establishing processes, tracking business progress, and delivering comprehensive reports.
  • Proficient in coordinating and executing strategies to guide and support partners throughout their journey.
  • Possesses effective communication skills to represent partner needs, escalate issues as needed, and identify key resources to support collaboration.
  • Holds a deep understanding of business strategy, particularly within the Benelux market.
  • Familiarity with Microsoft Business Applications (CRM, ERP, Power Apps, etc.) is advantageous.
We offer:
  • A great role within an ambitious young company with attractive and innovative services.
  • Flexible work environment, space for development, business partners, and responsibility.
  • The chance to participate in the further professionalization of our business processes.
  • Attractive employment conditions in a dynamic and collegial environment.
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