Business Consultant

Business Consultant - Production Support & UAT (ECH-ON)Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success.We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers. Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passionAt CCG, we are committed to delivering an exceptional Associate experience. We offer:Work-life harmony with access to an award-winning holistic wellness program,Continuous learning through our robust corporate curriculum and education reimbursement program,Incredible rewards, travel incentives, and product and service discounts,Pay-for-performance and best-in-class recognition programs, andCompetitive benefits that include a defined contribution plan, personal spending account, and so much more.Join our growing team where everyone belongsPosition DetailsYou will lead the investigation and analysis of Production Issues from across the insurance business including Underwriting, Claims, Finance, with a focus on the Guidewire suite of Applications. You will focus on understanding and addressing business needs by translating business needs into efficient system and process solutions. You will drive User Acceptance Testing efforts for enhancements and changes, ensuring fixes are validated pre and post deployment.Your role bridges production support and testing to ensure operational stability, timely delivery and continuous improvement. You will drive system and process changes, managing your deliverable against set timelines for successful project and maintenance release deployments.What You Will DoAct at the key liaison for production incident intake, business impact assessment, and root cause analysisCollaborate with stakeholders to analyze and document issues, propose fixes and workarounds to remediate and track resolution through to deploymentPartner with IT to analyze requirements to determine system potential, down and upstream system impact, and the relative impact to business.Facilitate review and sign-off of requirement artifacts, working with IT and other teams to validate feasibility and alignmentInspire stakeholders in the art of the possible and utilize best practices to influence optimal solution designEnsure test process, methodologies and tools are applied appropriatelyDevelop and document test scenarios, test matrices, and execute system integration testingExecute User Acceptance Testing (UAT) and Post Acceptance Testing (PAT) after system implementationActively participate in the post implementation support and review phaseAssist in updating system tables files accurately when changes are requested including product configuration and admin setupAssist in communicating to management, team leaders and trainers on any new or changed functionality of a systemProvide technical support for clients via phone and e-mail to accurately record a detailed description of known issue, and work with cross functional teams to address in a timely mannerWho You ArePost-secondary education in Business or Information TechnologyMinimum 5 years' proven experience in the Insurance industries requiredMinimum 1-3 years experience with GuidewireCIP, CRM, CBAP, CAPM, PMP preferred but not requiredStrong interpersonal skills and ability to work in a team environmentStrong analytical and problem solving skillsExcellent written communication, verbal communication, and presentation skillsStrong technical acumen and demonstrated experience in data gathering, data analysis, data backfilling, and the creation of conceptual and logical modelsBilingual (English and French) is nice to haveOur CommitmentWe are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. #J-18808-Ljbffr