Account Manager

2 weeks ago

Edmonton, Canada Digital Shift Corporation Full time

Web Agency and Digital Marketing SpecialistJob Title: Account ManagerJob Location: Edmonton, AlbertaOrganizations URL: http://www.digitalshiftmedia.comNumber of Positions: 1Post Date: N/AAbout Digital ShiftDigital Shift is dedicated to providing reliability, responsiveness, assurance, while demonstrating empathy to help build long term relationships with our valued customers. Our vision is to be a leader in online relationships by transforming the way our customers' do business using internet technology.Digital Shift’s Mission StatementTo make technology easy to use and available to all businesses.Job SummaryResponsibilities include managing all clients, identifying opportunities, planning and implementing marketing strategiesDay-to-day activities include keeping in touch with existing clients, networking, and identifying new clients.Duties and ResponsibilitiesHandle new campaign start-ups, upgrades and renewalsDevelop business opportunities to strengthen the relationships with existing clients and to generate new clientsIdentify and qualify additional prospects through telemarketing, cold calls, sales call, proposal and report writing and data entryEstablishing and maintaining strong client relationships through regular close contact account management which will include regular face to face meetings, telephone and email communicationEnsure you manage expectations of all stakeholders by communicating through meetings, verbal, written and email formsProject managing campaigns; developing timetables and setting deadlines for clientsProducing weekly, monthly and quarterly status reports to each client and establishing individual requirementsEnsure account plans for each client are updated ongoing with all current and relevant information concerning the client and the campaign, from the point of handover from the business development managerActively seeking to increase the services offered to your portfolio and increase the income generated in conjunction with the cross-sell and up-sell reward scheme to targetsResponding to requests from the clients in an efficient and timely mannerUniversity Degree or College Diploma or equivalentTwo years experience in account managementFive years experience in salesEffective oral and written communicationOrganization/PlanningTime Management/PunctualUnderstand and contribute to the organization's goalSelf-motivatedHonesty, integrity and personal ethicsThink critically and act logically to evaluate situations, solve problems and make decisions CooperativeHighly motivated professional with excellent communication and inter-personal skillsTeam player with a positive attitude, who can also work independently and set own priorities and tasksPossess the core competencies and behaviours of a business development manager including: understanding customer needs, articulating Earley& Associates benefits, closing sales and maintaining customer relationships, and leveraging leads into salesSome travel is required where appropriateGood working knowledge of Microsoft ExcelAbility to effectively manage customer & staff relationships, promptly respond to queries, ensure promises are kept and manage expectationsAbility to analyze results, identify and explain any variance from targetsAbility to use email, Internet applications, MS Windows operating system and tracking tools to support their role #J-18808-Ljbffr

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