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Full-Time Residential Manager

2 months ago

Ottawa, Canada Service Corporation International Full time

All current associates must apply through "My Career" on your Workday Homepage.

Consider the possibilities of joining a Great Place to Work

Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

JOB RESPONSIBILITIES

Work with Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals. Prepare annual operational and personnel budgets. Communicate Company and Market strategies, values, and goals to staff. Interpret goals into local actionable plans.

Collaborate with Finance Field Manager to monitor and understand financial trends, changes, and mechanisms to drive financial goals.

Approve expenditures and invoices. Manage overtime to an acceptable expense.

Operations

Manage the day-to-day operations communicating expectations, delegating workload, and setting priorities ensuring annual goal achievement. Review and revise schedules ensuring on-time services that exceed customer expectations. Resolve escalated customer issues. Assure operations comply with regulations, procedures, and policies.

Collaborate with local Management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.

Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company.

Ensure the maintenance of facilities, and grounds are clean, manicured, and in working order, budgeting appropriately for repairs including equipment and furniture.

Plan and implement annual initiatives that may affect resources or goals across locations. Collaborate with stakeholders to understand business needs, resource constraints, and negotiate solutions.

Identify and implement innovative solutions improving efficiencies. Support change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; quickly adjust to work within new work structures, processes, requirements or cultures.

Funeral Arrangements & Directing

May receive or initiate calls to deceased next of kin. Exhibiting concern and empathy, facilitate Arrangements Conference while assessing needs and summarizing desired outcomes. Discuss available life insurance and available benefits, such as Veteran. Promote funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Everlasting Memory products.

May preside as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards. Confirm authorization to proceed with service Arrangements. Present when the casket containing a human body is placed in a grave, crypt, or burial vault and verify that any personal belongings are removed from the deceased prior to burial per the Arrangements.

Leadership and People Development

Develop a strong, trusting, and reliable team. Provide oversight, guidance, and coaching including regular informal and formal feedback, identifying developmental needs, and tracking progress. Understand team members' career aspirations and provide assignments to develop skills and/or close gaps. Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover.

Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Recommend pay increases, special pays, and career advancements.

Build effective business relationships across the organizations.

MINIMUM Requirements

Education

Technical diploma in Funeral Services or Mortuary Science.

Bachelor’s degree in Mortuary Science or other degree as required by Ontario law.

Experience

At least five (5) years’ industry experience with increasing responsibilities.

At least two (2) years’ experience guiding staff and communicating expectations.

Prior experience managing people is preferred.

Budgeting and expense control experience is preferred.

Knowledge, Skills and Abilities

Ability to work evenings and weekends.

Conversant in industry and financial acumen.

Proficient in MS Office suite.

Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with customers to resolve escalated issues.

Leadership skills and the desire to manage people.

Cognitive Ability including reasoning, planning, problem-solving, abstract thinking, analytical thinking, comprehension of complex ideas, quick learning, learning from experience, and appropriately applying learning to new situations.

Process and results-oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives.

Ability to create clear presentations and data visualizations to assist in decision-making and problem analysis.

Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and be highly self-motivated.

Professional written and verbal communication skills including public speaking, collaboration, and negotiation.

Proficient working knowledge of HMIS, InfoPort, and CarePoint.

Ability to work nights and weekends.

Job Location: CA-ON - Ottawa

Time Type: Full time.

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