Full Time Manager, Marketing and Communications

1 week ago

Markham, Canada Human Resources Full time

Miller Waste Systems Inc. has been in operation since 1961. Miller is a leader in waste management and diversion, providing governments and industries with a wide range of services in the province of Ontario, Nova Scotia, New Brunswick, and Manitoba. Miller has over 50 years’ experience in the waste management sector, and currently operates out of more than 30 locations. We are looking for a highly capable Manager, Marketing & Communications to join our team, based in Markham, ON.

Summary:

The Manager, Marketing & Communications will be responsible for the planning, implementation, and oversight of the marketing, branding and communications program for Miller Waste Systems. They will conduct ongoing analysis, quality assurance, and training to ensure adherence to MWS branding and strategic direction. Coordinating and developing all marketing materials including social media, and internal and external communications, they will provide public relations expertise for all external initiatives and provide senior leadership advice regarding communication strategies, events, and community outreach.

Responsibilities:

  1. Provide corporate oversight of marketing and social media programs, setting strategy and KPI’s.
  2. Establish and implement all marketing, branding, social media, and communications policies.
  3. Ensure compliance with any internal or regulatory requirements for communications.
  4. Explore and forecast new/emerging marketing and social media platforms and monitor trends.
  5. Manage and maintain integrity of MWS brand, brand audits, and brand updates as needed.
  6. Ensure consistency of marketing and branding materials through MWS.
  7. Draft communications for MWS and for the President and executive team as needed.
  8. Prepare and support initiatives for employee town halls and President Messages including recording and ensuring any sound or technical equipment is set up.
  9. Develop and execute strategic marketing plans to achieve corporate objectives for products and services.
  10. Develop and deliver short- and long-term marketing programs to achieve objectives regarding revenue, profitability and market share.
  11. Plan and implement MWS advertising and promotional activities including print, electronic media, trade shows, direct mail, and signage.
  12. Develop, recommend and implement the marketing capital and operating budgets; monitor and take corrective action as appropriate to ensure the achievement of marketing objectives is within designated budgets.
  13. Analyze marketing programs and adjust strategy and tactics to increase effectiveness and meet changing market and competitive conditions.
  14. Prepare marketing activity reports for management; including, but not limited to, post-event reports and regular status reports on marketing programs, marketing trends, environmental scans, customer behavior and service satisfaction.
  15. Provide technical advice and consultative support in all areas relating to the promotion and long-term viability of products and services as well as competitor promotion strategies.
  16. Manage the development, production and distribution of strategic, client-centered marketing, sales, and communication materials.
  17. Demonstrate impact in the community by developing and sharing success stories and client and employee profiles and working with community partners to promote the support MWS provides to local organizations.
  18. Develop and implement a strategy to build and manage relationships with key stakeholders.
  19. Develop and implement a communications plan.
  20. Keep up-to-date on best practices and the latest trends in social media and online marketing.
  21. When required, liaise with 3rd party marketing firms.
  22. Support additional web development, CRM integration.
  23. Interface with MWS Sales team to create customer contact programs, improve sales programs and materials, and provide post-program reporting.
  24. Collaborate with People & Culture to create and execute a compelling recruitment brand strategy that attracts top talent.
  25. Collaborate with People & Culture on engaging recruitment brand campaigns across various platforms to highlight the MWS culture, values, and opportunities.
  26. Create and maintain style guides for internal L&D training programs to standardize the look and feel of all training materials.

Qualifications & Requirements:

  1. Bachelor's degree in Marketing, Communications, or related field preferred.
  2. 5-7 years’ recent experience in a similar role in Marketing, Communications, and Branding Strategies.
  3. Experience in photography and videography is an asset.
  4. Passion for marketing and remaining current on industry trends.
  5. Intermediate skills in utilizing tools in areas such as Email Marketing, Analytics Tools, SMM, CMS, CRM.
  6. Enthusiastic, team-oriented, and motivated to achieve goals.
  7. Strong interpersonal skills; ability to drive, establish and maintain positive relationships.
  8. Demonstrates strong business acumen, organizational skills, and resourcefulness.
  9. Well-developed critical thinking and problem-solving skills.
  10. Ability to handle sensitive information with discretion.
  11. Valid driver’s license with the flexibility to travel, as required.
  12. Demonstrates a commitment to operational excellence and continuous improvement.

Flexibility is also required as this position occasionally requires travel, early starts, late finishes, and on rare occasions weekend work. This is an in-office role, but occasional remote work is acceptable when approved.

Miller Waste Systems is committed to equity, diversity and inclusivity in the workplace; we welcome applications from women, racially visible individuals, people with disabilities, indigenous peoples, and LGBTQ2S+ persons.

Miller Waste Systems strives to be ‘only the best’. As a privately owned and operated Waste Company, we have 50 years’ experience of providing quality service to all our customers. We have been successful in achieving this goal by providing a family and employee-centric environment at all our locations. By providing an industry-leading work environment and compensation, benefits, and pension programs, Miller Waste continues to grow our business.

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