Bilingual Technical Support Specialist

4 weeks ago

Toronto, Canada Randstad Canada Full time

Overview Do you love solving problems and finding solutions to other people's tech woes? Are you tech savvy and passionate about helping others? Do you have customer service skills within an office environment or a big box store? If so, we may have JUST the career opportunity for you We're looking for a fluently bilingual Technical Support Agent to work for one of Canada's biggest retail brands - you'll be supporting the internal employees of the company with their tech issues. If you're looking for a way to kickstart a career in IT support, this might be just the way to get started This is a full time, permanent job opportunity. You'll need to be able to work from the office in Richmond Hill 5 days/week, and this is a role that requires availability to work 365 days of the year. There are amazing benefits, great perks, and you'll have the ability to grow your career here Benefits Salary is 55k to start 3 weeks vacation paid personal and sick days health benefits start day 1 RSP matching available Local office in Richmond Hill, ON Work between 7am and 12 midnight (shifts may rotate every 4 weeks) Equipment provided Hands on training experience Responsibilities Provide first-level system support to retail stores and home office users. Troubleshoot and resolve technical issues related to POS systems, PCs, networks, and more. Collaborate with other analysts to identify and resolve complex problems. Maintain excellent customer service and communication with both internal and external stakeholders. Qualifications 1-2 years experience working in a tier 1 support or helpdesk role Bilingual (English and French) written and oral is mandatory Flexible availability (must be ok to work rotational shifts between 7 am and 12 midnight) Excellent communication and customer service skills are mandatory Proficiency in Microsoft 365, Adobe, and remote access software Experience with ServiceNow is an asset Experience with AS400 tech support is an asset How to Apply Visit www.randstad.ca and apply through the posting Email andrea.francis@randstad.ca with a copy of your resume and the subject "Bilingual Technical Support" We look forward to hearing from you Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community. Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process. #J-18808-Ljbffr

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