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Customer Care Representative
4 weeks ago
Job DescriptionJob DescriptionSalary : $17.50 - $19.50 per hour#EnterTheGameActivate is a tech company known for creating Canada's first full-scale interactive gaming facility. We are experiencing significant expansion, and are looking to expand our store operations team with the addition of a Customer Care Representative. A successful applicant will work independently or with a small team to support our North American customers.The Duties and Responsibilities :Act as the first point of contact for all customer inquiries for all locationsAnswer inbound and place outbound calls in a call center with the goal of increasing business, customer satisfaction, and customer retentionAnswer customer questions, resolve complaints, or create appointments through a variety of channels including phone, chat, email, and social media with speed and professionalismTake care of complex customer inquiries and problems, having experience and advanced knowledgeDraft status reports on customer service issuesData entry and research as required to troubleshoot customer issuesRequires higher degree of skill and ability to explain most complex matters to ensure customer satisfaction and retention, and to sell services, and may require considerable adaptation in response to the particular customer in order to achieve successOther tasks and duties as assignedThe Qualifications :2 or more years of previous experience in a similar role is requiredExcellent communication abilities, both written and oral, in English and FrenchAbility to type at least 40 WPMExperience with ticketing systems would be considered an assetWillingness to work irregular hours, primarily evenings and weekendsWillingness to to work as early as 7 am and as late as 1 am, depending on shiftAccess to reliable transportation during the mentioned hoursThe Perks :Competitive wageCasual dressEmployee discountOn-site parkingAbout Activate :Taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences, Activate is a technology company building interactive gaming facilities with locations across Canada and the US. To learn more about us, clickhereand follow us onInstagramandFacebook@activategames.Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, hich is an email monitored for this purpose.We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted. #J-18808-Ljbffr
