Apprentice Branch Manager

2 weeks ago

Regina, Canada GardaWorld Companies Full time
p>We are currently hiring a Branch Manager to oversee our Regina branch.

Your mission at GardaWorld Cash Services:

Reporting to the Regional VP of Operations, you will be in charge of the Secured Transport team within our Cash Services Division. On a daily basis, you will be responsible for planning, organizing, and managing the work of your team and ensuring customer satisfaction.

  • Based out of Regina, SK
  • Competitive salary and benefits
  • Permanent position
  • On-site parking
  • International company offering many career opportunities

On a typical day you will:

  • Continuously review the day-to-day operations within the branch to optimize resources, improve profitability, and customer service – implementing change where necessary
  • Oversee the development and monitor adherence to the branch budget
  • Ensure that all relevant legislative and regulatory requirements are met, and that GardaWorld procedures and standards (including health and safety, security, personnel, finance, and transport) are consistently applied
  • Provide coaching and mentoring to the management team by setting clear objectives, communicating openly, holding regular management meetings, monitoring performance, and taking corrective action, as appropriate
  • Ensure that staff maintain a high level of customer care
  • Maintain a good relationship between management and the union
  • Work with HR, and in a collaborative manner, to apply corporate policies to manage disciplinary matters arising in the branch, including dismissals, grievances, absenteeism, health and safety issues – communicating any changes in terms and conditions to staff on a timely basis
  • Ensure the integrity and accuracy of information entered into the Branch System database (operational, tracking, and billing systems)
  • Conduct investigations, when necessary, in cooperation with internal or external agencies to determine causes of transportation accidents and to improve safety procedures

Your profile:

  • 5-8 years’ experience in management of unionized employees or equivalent
  • Transportation/logistics services industry experience (cash, courier services, etc.)
  • Knowledge of best practices in health and safety in a unionized work environment
  • Knowledge of WSBC reporting and claim management processes
  • Excellent written and verbal communication skills (English)
  • Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
  • Valid driver’s licence with a good driving record
  • Hold a valid restricted PAL (Possession and Acquisition Licence), an asset
  • Proven Operations experience in a senior management capacity
  • Excellent union relationship management experience
  • Excellent negotiation, interpersonal, analytical, and problem-solving skills
  • Highly customer-service and results oriented
  • Ability to manage the implementation of strategic objectives
  • High degree of integrity, trustworthy
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