Salesforce CPQ Administrator

3 weeks ago

Old Toronto, Canada Achievers Full time

About Achievers

The "Achievers Employee Experience Platform" empowers employees to recognize each other in real time and aligns them to the values and goals of the company. With almost 4 million global users, the Employee Experience Platform enables employees in over 170 countries. Visit us at www.achievers.com to learn more, and check out our platform in action here. Join us in our mission to Change the Way the World Works

Our commitment to you:

At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. You'll have the opportunity to collaborate with a diverse group of colleagues who appreciate your strengths and are excited to learn from your experiences.

Reporting to the Manager, CRM & Tech Stack (Revenue Operations), the Salesforce CPQ Admin is responsible for general administration of Salesforce CRM/CPQ and related applications. This role is highly collaborative with functional leaders and Achievers’ teams to ensure the design and implementation of solutions leverage Salesforce leading practices and guidelines.

The ideal candidate will have exceptional technical, analytical, problem-solving and people skills, and will be comfortable working in a dynamic, high-growth environment. You will work with both internal stakeholders and external partners in order to identify new opportunities to improve our Salesforce environment and the broader business system landscape.

Your Focus:

  • Responsible for overall design direction, functionality, and scalability of Salesforce
  • Responsible for the administration and customization of DocuSign CLM
  • Provide technical expertise, leadership, and support to other CRM team members across multiple Salesforce projects and enhancements.
  • Own complex projects and perform detailed analysis of internal stakeholders’ business requirements.
  • Provide end to end solution design, including integrations with systems outside the Salesforce ecosystem.
  • Sign off on overall technical design developed by team members or outside vendors.
  • Point of escalation for technical issues
  • Establish and implement change control and best practices with regards to system maintenance, configuration, development, testing and data integrity
  • Translate approved solutions into actionable work items for other team members and/or external consultants to implement.
  • Develop and maintain standardized documentation.
  • Identify production risks and areas for improvement.
  • Prioritize, design, and facilitate successful implementation and adoption of new processes.
  • Collaborate with business stakeholders to drive accountability and standardization for Lead-to-Contract initiatives across systems, processes, and data management.
  • Apply Salesforce support functionalities, including but not limited to answering Salesforce cases, creating custom objects, fields, workflows, validation rules, approval processes, sharing rules and permission sets as well as creating reports and dashboards to support business needs.

Qualifications:

  • 3+ years of experience developing solutions on Salesforce.com with a focus on CPQ
  • In depth knowledge working with product rules, price actions, price books, validation rules, bundles, approval workflows, and other functionality related to Configure Price Quote (CPQ)
  • Experience integrating with DocuSign CLM, including templates and merge tags
  • Experience integrating Salesforce with other enterprise applications and proprietary software
  • Experience with Release Management, Deployment and Source Control.
  • Proven creativity and problem-solving skills; ability to work around obstacles and solve problems while providing direction to others
  • Strong understanding of data structures and data modeling.
  • Ability to develop effective relationships with business users, technical staff and executive management.
  • Experience mentoring and coaching less experienced team members
  • Strong organizational/time management skills; ability to prioritize work and meet deadlines in a fast-paced environment.
  • Excellent written and oral communication skills.
  • Strong work ethic, hands-on, with a customer service mentality.
  • Flexible with a demonstrated ability to embrace change.

Additional Considerations:

  • Salesforce CPQ Specialist certification
  • Salesforce Advanced Administration Certification
  • Salesforce Application Architect and/or Technical Architect certification
  • Experience developing programmatic Salesforce customizations using Apex and Visual Force
  • Integration experience with NetSuite Oneworld

Why you’ll love working at Achievers:

We are passionate about disruptive technology that’s rooted in science, research and data.

We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture

We foster an environment of connection, security, and community. You’ll feel at home, without reservation.

We believe in moving quickly, failing fast, and adapting to change.

We enjoy coming to work every day because we believe in our product and love our culture.

We’re committed to achieving excellence in everything we do.

Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.

Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates to apply to join our A-Player family. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Achievers is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

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