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Salesforce CPQ Solutions Architect

2 months ago

Toronto, Ontario, Canada Achievers Full time

About Achievers

Achievers is a leading provider of employee experience platforms, empowering employees to recognize and reward each other in real-time. With a global user base of almost 4 million, our platform enables employees in over 170 countries to connect and engage with their colleagues and organization.

Our Commitment to You

We value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. You'll have the opportunity to collaborate with a diverse group of colleagues who appreciate your strengths and are excited to learn from your experiences.

Job Summary

We are seeking a highly skilled Salesforce CPQ Administrator to join our team. The successful candidate will be responsible for the general administration of Salesforce CRM/CPQ and related applications. This role is highly collaborative with functional leaders and Achievers' teams to ensure the design and implementation of solutions leverage Salesforce leading practices and guidelines.

Key Responsibilities

  • Responsible for overall design direction, functionality, and scalability of Salesforce
  • Responsible for the administration and customization of DocuSign CLM
  • Provide technical expertise, leadership, and support to other CRM team members across multiple Salesforce projects and enhancements
  • Own complex projects and perform detailed analysis of internal stakeholders' business requirements
  • Provide end-to-end solution design, including integrations with systems outside the Salesforce ecosystem
  • Sign off on overall technical design developed by team members or outside vendors
  • Point of escalation for technical issues
  • Establish and implement change control and best practices with regards to system maintenance, configuration, development, testing, and data integrity
  • Translate approved solutions into actionable work items for other team members and/or external consultants to implement
  • Develop and maintain standardized documentation
  • Identify production risks and areas for improvement
  • Prioritize, design, and facilitate successful implementation and adoption of new processes
  • Collaborate with business stakeholders to drive accountability and standardization for Lead-to-Contract initiatives across systems, processes, and data management
  • Apply Salesforce support functionalities, including but not limited to answering Salesforce cases, creating custom objects, fields, workflows, validation rules, approval processes, sharing rules, and permission sets as well as creating reports and dashboards to support business needs

Requirements

  • 3+ years of experience developing solutions on Salesforce with a focus on CPQ
  • In-depth knowledge working with product rules, price actions, price books, validation rules, bundles, approval workflows, and other functionality related to Configure Price Quote (CPQ)
  • Experience integrating with DocuSign CLM, including templates and merge tags
  • Experience integrating Salesforce with other enterprise applications and proprietary software
  • Experience with Release Management, Deployment, and Source Control
  • Proven creativity and problem-solving skills; ability to work around obstacles and solve problems while providing direction to others
  • Strong understanding of data structures and data modeling
  • Ability to develop effective relationships with business users, technical staff, and executive management
  • Experience mentoring and coaching less experienced team members
  • Strong organizational/time management skills; ability to prioritize work and meet deadlines in a fast-paced environment
  • Excellent written and oral communication skills
  • Strong work ethic, hands-on, with a customer service mentality
  • Flexible with a demonstrated ability to embrace change

Preferred Qualifications

  • Salesforce CPQ Specialist certification
  • Salesforce Advanced Administration Certification
  • Salesforce Application Architect and/or Technical Architect certification
  • Experience developing programmatic Salesforce customizations using Apex and Visual Force
  • Integration experience with NetSuite Oneworld

About Achievers

We are passionate about disruptive technology that's rooted in science, research, and data. We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture.

We foster an environment of connection, security, and community. You'll feel at home, without reservation. We believe in moving quickly, failing fast, and adapting to change. We enjoy coming to work every day because we believe in our product and love our culture. We're committed to achieving excellence in everything we do.