Family Services Coordinator

Family Services Coordinator (Full-time, Rotating shifts) Since 1981, Ronald McDonald House Toronto has served as a place to call home for families with seriously ill children undergoing treatment. Ronald McDonald House Toronto encompasses a House for 81 families in downtown Toronto and seven Family Rooms in hospitals across the Greater Toronto Area and in Sudbury. The families we serve come from throughout Ontario, across Canada and around the world. Location and Schedule Full-time, Rotating Shifts – Monday to Friday 12pm – 8pm and 4pm – 12am Onsite at 240 McCaul Street, Toronto The Role The Family Services Coordinator is the first line of communication with the Guest Family and is responsible for welcoming and providing service to all families staying at the House. The Coordinator facilitates the family intake and registration process, coordinates family stays, and ensures adherence to policies and procedures to provide a safe, warm, comfortable, and compassionate environment. Welcome, register, and acquaint residents to the House; ensure readiness of rooms and assign rooms to accommodate residents while assessing priorities of residents’ needs. Act as the primary contact for the facility operations or family issues that arise during shift. Ensure House operations are in accordance with the guidelines and protocols of Ronald McDonald House Toronto while on shift. Manage all aspects of security and report any related issues or concerns. Foster strong values-based relationships with all key stakeholders, acting as a contact for family referrals, admissions, and support. Work closely with volunteers to engage and support as necessary to maintain a safe and comfortable environment for families. Prepare accurate and timely administrative reports and documentation, maintain up-to-date family records, directory, and database. Complete administrative tasks such as answering phones, responding to emails and deliveries, processing payments, data entry and filing, managing waitlist and referral process, background checks, preparation for meetings, creating and distributing communication materials, etc. Assist with housekeeping and maintenance duties and various event and meeting set-up and execution. Qualifications Education & Experience Minimum of one year of experience in providing family support services or related services. Experience working in healthcare, with vulnerable populations or not-for-profit organizations is an asset. Minimum high school diploma. CPR / First Aid Certification is an asset. Experience in volunteer management is an asset. Knowledge, Skills And Abilities Completion of satisfactory reference check, background check, and a satisfactory Vulnerable Sector Check. Strong customer service skills and experience working with families, hospital stakeholders and volunteers. Excellent communication (verbal and written) and listening skills. Detail-oriented and able to prioritize, multi-task and meet deadlines. Exemplary collaboration and interpersonal skills with a demonstrated ability to develop and maintain relationships. Ability to work effectively within a team, as well as independently. Excellent troubleshooting and conflict resolution skills. Working knowledge of technology including Microsoft Office. Ability to manage confidential information and sensitive situations with excellent judgment, compassion, and discretion. Demonstrated ability to flourish in environments of significant change. Ability to work flexible hours and shifts, including evenings and weekends, to support a 24‑hour operation. What We Offer As the Family Services Coordinator, you’ll play a key role in helping families feel at home when they need it most. In addition to meaningful work, we offer a competitive total rewards package including a hiring salary of $47,747 – $59,679 annually, RRSP contribution, group health and dental benefits, coverage for mental health, paramedical services and much more, as well as paid wellness days and religious days. Seniority Level: Associate Employment Type: Full-time Job Function: Other Industry: Non‑profit Organizations Referrals increase your chances of interviewing at Ronald McDonald House Toronto by 2x. Equal Employment Opportunity Statement Ronald McDonald House Toronto is an Equal Opportunity Employer committed to diversity and inclusion. We encourage applications from historically marginalized groups. When contacted for a job opportunity, please advise the People and Culture team of any accommodation needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to an equitable process. Any information received relating to accommodation will be addressed confidentially. #J-18808-Ljbffr