Family Services Coordinator

Family Services Coordinator
Full-time, Rotating Shifts

Monday – Friday

12pm – 8pm and 4pm – 12am

Onsite, 240 McCaul Street

The Organization
Since 1981, Ronald McDonald House Toronto has served as a place to call home for families with seriously ill children undergoing treatment. Ronald McDonald House Toronto encompasses a House for 81 families in downtown Toronto and seven Family Rooms in hospitals across the Greater Toronto Area and in Sudbury. The families we serve come from throughout Ontario, across Canada and around the world.

We are seeking a full-time
Family Services Coordinator
to join our team at the House, located at 240 McCaul St., Toronto, and play a vital role in ensuring the consistent and quality delivery of our mission in Family Services in the House. This position is onsite with rotating shifts and some flexibility is required to support shifts outside regular working hours if needed.

The Role
The
Family Services Coordinator
is the first line of communication with the Guest Family and is responsible for welcoming and providing service to all families staying at the House. The Family Services Coordinator facilitates the family intake and registration process, and coordinates family stays at the House. This role provides families with resources to adapt to communal living and settling into Toronto while also ensuring adherence to policies and procedures to provide a safe, warm, comfortable, and compassionate environment for families, guests, and volunteers.

Key Responsibilities Include

• Welcome, register and acquaint residents to the House. Ensure readiness of rooms and the facility and assign rooms to accommodate residents while assessing priorities of residents' needs. Act as the primary contact for the facility operations or family issues that arise during their shift.
• Ensure House operations are in accordance with the guidelines and protocols of Ronald McDonald House Toronto while on shift.
• Manage all aspects of security (property and persons) and report any related issues or concerns.
• Foster strong values-based relationships with all key stakeholders, acting as a contact for family referrals, admissions, and support.
• Work closely with volunteers to engage and support as necessary to maintain a safe and comfortable environment for families.
• Prepare accurate and timely administrative reports and documentation as required for both locations, including maintaining up to date family records, directory, and database.
• Complete administrative tasks such as answer phones, respond to emails and deliveries, process payments, data entry and filing, manage waitlist and referral process, background checks, preparation for meetings, creating and distributing communication materials, etc.
• Assist with housekeeping and maintenance duties and various event and meeting set-up and execution.

Qualifications
Ronald McDonald House Toronto understands that for any role, it's possible that no one person will possess all of the desired qualifications. The following is an outline of the qualifications we believe are important to bring to the position and/or develop while in the role.

Education & Experience

• Minimum of one (1) years' experience in providing family support services or related services.
• Experience working in healthcare, with vulnerable populations or not-for-profit organizations, is an asset.
• Minimum high school diploma.
• CPR / First Aid Certification is an asset.
• Experience in volunteer management is an asset.

Knowledge, Skills And Abilities

• Completion of satisfactory reference check, background check, and a satisfactory Vulnerable Sector Check.
• Strong customer service skills and experience working with families, hospital stakeholders and volunteers.
• Excellent communication (verbal/written) and listening skills.
• Detail-oriented and able to prioritize, multi-task and meet deadlines.
• Exemplary collaboration and interpersonal skills with a demonstrated ability to develop and maintain relationships. Ability to work effectively within a team, as well as independently.
• Excellent troubleshooting and conflict resolution skills.
• Working knowledge of technology including Microsoft Office.
• Ability to manage confidential information and sensitive situations with excellent judgment, compassion, and discretion.
• Demonstrated ability to flourish in environments of significant change.
• Ability to work flexible hours and shifts, including evenings and weekends, to support a 24-hour operation.
• Excellent communication (verbal / written) and listening skills.

What We Offer
At Ronald McDonald House Toronto, you're not just taking on a job; you're becoming part of a mission that makes a tangible difference every day. As the
Family Services Coordinator
you'll play a key role in helping families feel at home when they need it most.

In addition to meaningful work that supports families during critical moments, we offer:

• Impact: Your role directly contributes to the comfort and well-being of families during some of their toughest times.
• Supportive Environment: Access to our Employee & Family Assistance Program, as well as a network of caring colleagues dedicated to making a difference.
• Competitive total rewards package including a hiring salary of $47,747 - $59,679 annually, RRSP contribution, group health and dental benefits, coverage for mental health, paramedical services and much more.
• Access to paid Wellness Days and religious days.

If you're looking to make a difference every day in the lives of children and families,
submit your application today
Ronald McDonald House Toronto is an Equal Opportunity Employer.
Ronald McDonald House Toronto is committed to diversity and inclusiveness in the workplace and as an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population and families we support.
We encourage applications from members of groups that have been historically marginalized, including but not limited to Aboriginal, Indigenous, Metis and Inuit peoples, racialized groups/persons of colour, people with varying abilities, members of visible minority groups, LGBTQ2S+, those who identify as women, and other equity-seeking groups.
When contacted for a job opportunity, please advise the People and Culture team of any accommodation needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to an equitable process. We request that you provide your accommodation request as soon as reasonably practicable. Any information received relating to accommodation will be addressed confidentially.