Commercial Customer Support Representative

Commercial Customer Support Representative (H/F) - SAFRAN LANDING SYSTEMS Join to apply for the Commercial Customer Support Representative (H/F) - SAFRAN LANDING SYSTEMS role at AEROCONTACT. Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Landing Systems est le leader mondial des fonctions d'atterrissage et de freinage pour aéronefs. Son expertise couvre l'ensemble du cycle de vie de ses produits, de la conception et la fabrication jusqu'à la maintenance et la réparation. Partenaire de plus de 25 avionneurs dans les domaines du transport civil, régional et d'affaires ainsi que dans le domaine militaire, Safran Landing Systems équipe plus de 35 000 aéronefs et ses équipements effectuent plus de 100 000 atterrissages quotidiens. Descriptif mission Respond to customer inquiries in a timely manner (24h) relating to spares pricing, availability, order status, and credit requests. Have progressive level of customer management experience to actively support a predefined customer allocation. Have established analytical skill-sets to analyze CSC master data in support of CSC tools and operations. Actively manage customer purchase orders from order intake to shipment. Liaise with different back offices (Logistics, Commercial, Credit Control, Warehouses) to ensure customer requests are processed/answered, and orders are dispatched. Problem solving skills to identify blockers with systems and/or tools. Manual purchase order management for customers when booking of orders cannot be supported automatically, allocation of Wheels & Brakes (WB) parts in collaboration with WB Commercial Mgr's in line with contract and process billing of the Services team for such things as: On-wing Repairs (RDAS), Training, Technical Publications, SBH, lease etc. Close coordination and support needed with direct CSC management and teams to ensure daily priorities are managed and achieved and if any improvements can be made on the ordering process. Daily Management of Aircraft on Ground (AOG) activity and support urgent requests from customers in respect of the AOG rules including: Request for Quote (RFQ), Order Entry, Deliveries etc. Participate in reviews / meetings as required. Qualifications Diploma in Business Administration or equivalent – Front Office Customer Services/Account experience, preferably in an aerospace environment. Proficiency in SAP. Proficiency on MS Word, Excel, PowerPoint, Outlook. Excellent verbal and written English communication skills. Excellent interpersonal skills and strong sense of team work. Sense of priority's management. Bilingual Portuguese / English, Spanish / English, French / English – preferred. Rotating Shift Schedule: Weekdays 9 am to 5 pm and 11 am to 7 pm. Support the CSC team AOG rotating schedule on weekends 11:00 am–7:00 pm. Hybrid work – a flexible working model where employees work partly in workplace and partly remote (at home). We see diversity as a means to leverage creativity, collective performance, and innovation. We welcome applications from individuals regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. SafranLS is committed to a positive, supportive, and inclusive environment with continual learning opportunities and a focus on well‑being in the workplace. All applicants must meet the following requirements: Minimum age of 18 years. Canadian Controlled Goods Regulations (CGR), U.S. International Traffic in Arms Regulations (ITAR) and Canadian government security clearances and applicable contractual obligations. Seniority level Mid‑Senior level Employment type Full‑time Job function Other Referrals increase your chances of interviewing at AEROCONTACT by 2x. #J-18808-Ljbffr