Medical Receptionist

4 weeks ago


St Albert, Canada Lifemark Full time

Position: Receptionist Clinic Name and Location: Active Physio Works Sturgeon, Sturgeon Medical Centre, 625 St. Albert Trail, St. Albert, AB, T8N 3L3 Status: Permanent Full-Time Employee The Receptionist is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders, and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activities with friendly, enthusiastic, and professional service to all patients, team members, and external customers. The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments. Primary Responsibilities Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns. Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan. Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information. Coordinate scheduling of patient appointments and maintain the patient’s medical record. Collect payment at the time of service. Track coverage for all funding streams to ensure approval. Complete data entry and billing. Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail, and faxes. Provide administrative support to the Care Coordinator, Manager, and Clinic Director. Qualifications & Core Competencies High School Diploma, G.E.D., or equivalent. Excellent customer service skills and telephone etiquette. High degree of organizational skills and ability to prioritize and multi-task. Excellent communication (verbal/written) and interpersonal skills. Strong computer and data entry skills. Flexible and adaptable to change. Experience in a Physiotherapy clinic is an asset. Inclusion We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all applicants, including those self-identifying as members of employment equity groups: Indigenous peoples, newcomers to Canada, women, and visible minorities. Accommodation Accommodations are available upon request for all candidates participating in any aspect of the recruitment and selection process. Please email us at talent@. Visit and apply today Visit #J-18808-Ljbffr



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