Customer Service Manager
2 weeks ago
Customer Service Manager — Low-Cost Veterinary Clinic Location: Langley, BC Wage: $19–$22/hour (depending on experience) Schedule: Thursday - Sunday, daytime and evening shifts Reports to: Hospital Manager About Us We’re the Lower Mainland’s preferred spay and neuter clinic — accessible, efficient, and customer-centered. Our mission is to make quality pet care affordable for everyone while keeping our clinic running like a well-oiled machine. We’re seeking a Customer Service Manager (CSM) to lead our front-of-house experience with warmth, structure, and professionalism. Position Overview The Customer Service Manager ensures smooth, compassionate, and efficient client service — from check-in to checkout. You’ll lead our reception and client-care team, handle escalated client concerns, manage daily scheduling flow, and act as the bridge between clients and the medical team. You’re the calm center in a busy clinic — equal parts leader, communicator, and logistics wizard. Key Responsibilities Oversee front desk and client service staff; coach for consistency and empathy. Lead daily huddles and assign front-end roles to match appointment flow. Client Experience Management: Greet clients and ensure a positive, efficient, and caring experience. Handle escalations with professionalism and empathy — ensuring both client satisfaction and staff protection. Monitor client feedback and propose service improvements. Operational Flow: Manage daily appointment flow, check-ins, payments, and follow-up calls. Liaise with technicians and veterinarians to maintain real-time awareness of clinic pacing. Implement and uphold front-desk SOPs, ensuring smooth operations across busy days. Training & Standards: Onboard and train new front-of-house team members. Reinforce communication standards, tone, and client-service consistency. Administrative Support: Assist with inventory counts, reporting, and daily reconciliation. Support in managing client databases, reminders, and scheduling accuracy. Qualifications 2+ years experience in customer service or client relations (retail or clinic setting). 1+ year of team lead or supervisory experience preferred. Comfort working in fast-paced, high-volume environments. Excellent communication, conflict-resolution, and multitasking skills. Passion for pets and empathy for both animals and their people. Why You’ll Love It Here Competitive pay aligned with leadership responsibility ($19–$22/hr). Supportive, no-drama team that values efficiency and kindness. A chance to shape the client experience in an accessible, community-based clinic. Opportunity to grow into Clinic Manager or Operations Lead roles. At NVA Canada diversity and inclusion are an important part of our everyday reality. We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability. #J-18808-Ljbffr
-
Customer Service Manager
2 weeks ago
City Of Langley, Canada NVA Canada Full timeCustomer Service Manager — Low-Cost Veterinary Clinic Location: Langley, BC Wage: $19–$22/hour (depending on experience) Schedule: Thursday - Sunday, daytime and evening shifts Reports To: Hospital Manager About Us We’re the Lower Mainland’s preferred spay and neuter clinic — accessible, efficient, and customer-centered. Our mission is to make...
-
Customer Service Manager
2 weeks ago
City of Langley, Canada National Veterinary Associates Full timeCustomer Service Manager — Low-Cost Veterinary Clinic Location: Langley, BC Wage: $19–$22/hour (depending on experience) Schedule: Thursday - Sunday, daytime and evening shifts Reports to: Hospital Manager About Us We’re the Lower Mainland’s preferred spay and neuter clinic — accessible, efficient, and customer-centered. Our mission is to...
-
Customer Service Manager
2 weeks ago
City Of Langley, Canada Animal Clinic of La Porte Full timeCustomer Service Manager — Low‑Cost Veterinary Clinic Location: Langley, BC Wage: $19–$22/hour (depending on experience) Schedule: Thursday - Sunday, daytime and evening shifts Reports to: Hospital Manager About Us We’re the Lower Mainland’s preferred spay and neuter clinic — accessible, efficient, and customer‑centered. Our mission is to make...
-
Customer Service Associate
3 weeks ago
City of Langley, Canada Savers Full timeAs one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit...
-
City Of Langley, Canada IPEX by Aliaxis Full time🌟 Join IPEX as a Customer Service Representative 6 Month Contract – Langley, BC At IPEX, we don’t just make advanced plastic piping systems—we shape the future by connecting people with water and energy in smarter, more sustainable ways. As one of North America’s leading providers in our field, we’re driven by innovation, integrity, and a deep...
-
City Of Langley, Canada Axis Communications Full timePlease click on the following hyperlinks to review details.This will be considered together with our .Customer Service Representative\*\*\*Représentant(e), service à la clientèle page is loaded## Customer Service Representative\*\*\*Représentant(e), service à la clientèlelocations: CA - Langley - Officetime type: Full timeposted on: Posted...
-
City of Langley, Canada Axis Communications Full timePlease click on the following hyperlinks to review details.This will be considered together with our .Customer Service Representative/*/*/*Représentant(e), service à la clientèle page is loaded## Customer Service Representative/*/*/*Représentant(e), service à la clientèlelocations: CA - Langley - Officetime type: Full timeposted on: Posted...
-
Food Services Manager
1 week ago
City of Langley, Canada Chartwell Master Care LP Full timeThe Food Service Manager is responsible for all aspects of the residence’s food service department. The FSM ensures residents and guests are provided with outstanding service and creative menus that meet and exceed expectations. Assists in maintaining a safe and secure environment for residents, visitors and other staff members. If you: Love seniors who...
-
Food Services Manager
1 week ago
City Of Langley, Canada Chartwell Master Care LP Full timeThe Food Service Manager is responsible for all aspects of the residence’s food service department. The FSM ensures residents and guests are provided with outstanding service and creative menus that meet and exceed expectations. Assists in maintaining a safe and secure environment for residents, visitors and other staff members. If you: Love seniors who...
-
Restaurant and Food Service Manager
2 weeks ago
City of Langley, Canada IHop Full timeJob SummaryWe are seeking a dynamic and experienced Restaurant and Food Service Manager to oversee the daily operations of our establishment, IHop Langley Branch. The ideal candidate will demonstrate strong leadership skills, a passion for food service, and a commitment to maintaining high standards of quality and safety. This role requires a hands-on...
