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Full Time Service Lead

3 months ago

Old Toronto, Canada Dokainish & Company Full time
p>Toronto, Ontario, Canada - Full Time Non-Remote

Since 2011 Dokainish & Company has been providing world class professional consultancy services. Our areas of expertise include, but are not limited to, Project Management, Quantitative Risk Analysis, Organizational Change Management, Project Controls, Enterprise Reporting, Estimating, Asset Management, and System Implementation for Capital Projects. We draw upon decades of project experience to deliver customized solutions to our clients’ most complex challenges.

The Organization Change Lead will drive the delivery of client projects ensuring the realization of business benefits through effective change management practices. This is a full-time, non-remote, in-person position based in Toronto, Ontario, Canada.Engage with appropriate client management stakeholders to capture and articulate change vision connected to strategic business objectives.Assess organizational attributes and culture to determine readiness for change and identify high-level adoption risks.Change Planning: Develop overall change management strategy using inputs from assessment phase to generate an approach to delivering change across the client organization.Work closely with client senior management to coach and cultivate broad coalition of support within their organizational network to champion and promote change both horizontally and vertically.Evaluate end user learning needs to develop training plan geared towards facilitating acquisition of essential skills and knowledge to operate in the future state.Define, develop, and socialize success criteria and adoption metrics to inform progress of change management efforts.Develop sponsorship management plan to maximize visibility, presence, and influence of key sponsors.Change Execution & Monitoring: Develop and deliver end user training sessions to facilitate adoption of requisite knowledge and skills to operate in the future state.Develop, deploy, and manage communications to influence awareness and engagement of stakeholders.Evaluate, monitor, and manage stakeholder resistance to mitigate impact of adoption barriers.Review and action change performance metrics to maximize end user adoption.Collaborate with client team to transition duties from project to operations.College/university graduate or equivalent combination of technical skills and experience.Minimum 5 years of experience managing complex change initiatives.Role suitable for candidates with professional experience with Project Management.Excellent working knowledge of Word, Excel, and PowerPoint.Must be willing to travel to client sites as required.Candidates must be legally eligible to work in Canada, and must be based in Toronto, or GTA area, or willing to relocate.