Site Manager

4 weeks ago

Devon, Canada Energy Jobline CVL Full time

OverviewEnergy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.We're actively seeking a Customer Care Manager for the South West region of a major housebuilder, initially for a 2 month contract with the possibility of extension.ResponsibilitiesBe the key point of contact for customers from the point they are introduced to their finished home prior to legal completion until they have settled into their new home.Ensure that the homes handed over to customers meet the company's quality standards and are customer-ready within expected timeframes.Keep customers informed on the progress of any issues they have raised and work in partnership with the Site team to resolve these as quickly as possible.Demonstrate a positive, professional approach when liaising with customers.Understand customers\' issues and reassure them these will be resolved quickly and effectively.Collaborate with the Site and Sales team to ensure Home Quality Inspections, Home Demonstrations and Customer Aftercare events are carried out in a timely manner, relative to the customers anticipated legal completion date.Visit customers after they have moved in to collect their snagging list and any defects and work with the Site team to resolve issues.Work independently in an organized and well-planned manner to resolve issues, tasks and complaints within the required SLA.Build relationships with subcontractors and suppliers to ensure they understand expectations of their customer commitments.Experience, Qualifications, Technical RequirementsAble to demonstrate ability to work flexibly, efficiently and reliably.Strong interpersonal, communication and relationship building skills.Proven ability to work collaboratively, manage complex internal relationships and challenge appropriately.Proven ability to remain calm, measured and resilient in challenging situations.Proven track record of ability to manage complex customer matters.Previous experience of working in the housebuilding industry.What’s on OfferYou'll receive a competitive day rate paid to you weekly, the reassurance of work into the New Year and the satisfaction of handing over a new home built to the highest standards to customers. Please contact via the application process if you would like to discuss this role or submit your CV.O’Neill and Brennan values and promotes equality. All individuals will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, or other protected characteristics.If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move. #J-18808-Ljbffr

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