Customer Care Specialist

CUSTOMER CARE SPECIALIST

ABOUT EXPENSEPOINT

ExpensePoint has become a global leader in expense report automation. We serve clients in over 106 countries. ExpensePoint is an automated employee expense management solution for small to large multinational enterprises that fully automates employee expense report processes. ExpensePoint is a multi-platform cloud-based solution available on desktop, web and mobile. Features include receipt reading and imaging, approval routing, credit card integration, mileage tracking, multi-language, and policy enforcement.

DUTIES AND RESPONSIBILITIES
- Respond to a variety of technical and service-related inquiries
- Assisting customers on how to maximize the use of ExpensePoint through effective training, guidance, and/or providing the appropriate reference material.
- Book and lead meetings with the customer regarding any of their needs, such as:

- Making changes in the system
- Connecting ExpensePoint with their accounting program
- Training on the product
- Troubleshooting issues and questions
- Performs other duties as assigned.
- Use office systems such as PandaDoc, Teams, HubSpot, and Jira

SKILLS & QUALIFICATIONS
- A university degree or Community College diploma in Business Administration, Information Technology of Finance, or an equivalent combination of education and related experience.
- Dedicated to the principles of exceptional service; committed to responding to, anticipating and addressing customer needs for both internal and external customers.
- 2-5 years' experience in a fast-paced SaaS (Software as a Service) or Contact Centre environment.
- Exceptional interpersonal and strong written and verbal communication abilities
- Excellent organizational skills with the ability to work quickly and accurately under the pressure of time restraints.
- Ability to handle pressure.
- Proficient with Microsoft Office Suite.
- Advanced Excel skills such as using complex formulas and pivot tables
- Initiative and ability to work independently and in a team setting.
- Good problem-solving and analytical abilities.
- Bilingual in French and Spanish would be an asset.
- Experience using project management and CRM tools would be an asset

HOURS OF WORK: 8:00 AM - 4:00 PM

WORK LOCATION: In Person - Winnipeg, MB: reliably commute or plan to relocate before starting work (required)

We offer a competitive salary and great benefits in a family work environment. We are committed to creating a rewarding environment to foster learning and development for our staff. If you are interested in joining our team, please forward a resume and cover letter, and salary expectation, by September 16

All qualified applicants will receive consideration for employment without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered.

Only those being considered for the selection process will be contacted.

Pay: $50,000.00 per year

Additional pay:

- Performance Bonus

**Benefits**:

- Dental care
- Extended health care
- Vision care
- RRSP match
- Life Insurance
- Paid vacation starting at 3 weeks
- Quarterly team-building events

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (preferred)

**Job Types**: Full-time, Permanent

Pay: From $50,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

**Education**:

- Master's Degree (preferred)

**Experience**:

- Customer service: 3 years (preferred)

Work Location: In person

Application deadline: 2024-09-13