Billing Administration Associate

Join to apply for the Billing Administration Associate role at goeasy Ltd. LendCare – one of Canada’s fastest-growing point‑of‑sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including one of Canada’s Top Growing Companies, a Great Place to Work®, and the Best Workplaces for Women, among others. These achievements demonstrate our commitment to building an inclusive, high‑performance culture where people thrive and innovation drives us forward. Why work with us Leverage our RRSP match and Employee Share Purchase Plan programs. Employee discounts on furniture, electronics, and appliances. Access 24/7 healthcare with Virtual Doctor appointments. Customize your benefits package, including options for 100% coverage. Internal development training programs and platforms including job‑specific training, career coaching, leadership excellence, mentorship, and many others. Enjoy paid birthday off, vacation, and personal days. For a complete picture of total rewards, please click here. Day In The Life Of a Billing Administration Associate Manage account restructures: data entry, prepare addendums, confirm revised loan terms. Annotate accounts to facilitate debt sales and improve recovery efforts. Handle insurance claims: file tagging, liaise with insurers, and update customers. Address customer inquiries via phone/email, provide accurate information, and resolve concerns promptly. Issue administrative/financial documents: balance letters, release letters, contracts, payment schedules. Maintain organized records of interactions, activities, complaints, and correspondence. Review account files for compliance, flag discrepancies, and initiate corrections. Prepare MTO documentation: contracts, bill of sales, Power of Attorney, PPSA documents. Obtain e‑signatures, upload finalized documents to accounts. Distribute billing documents: balance letters, transaction histories, payment schedules, contracts. Ensure protocol compliance through file reviews and follow‑ups. Process payments, update customer information, and confirm correct PODs application and reconciliation. Escalate potential fraud or unusual behavior for investigation. Resolve credit bureau disputes: update TransUnion & Equifax for accurate reporting. Create and issue warrants per procedures and regulations. What We Are Looking For Minimum of one year’s experience in customer service, administrative, or support roles. Familiarity with Asset and Edge systems is highly desirable. Proficiency with Microsoft Office Suite (Excel, Word, Outlook) is essential. Exceptional attention to detail and accuracy. Strong organizational skills with the ability to multitask, prioritize tasks, and manage time efficiently. Capable of working effectively both independently and as part of a collaborative team. Must be available to work full‑time at our Pickering, ON office. Operational hours: Monday to Friday 8:30 AM – 9:00 PM; one Saturday a month from 9:00 AM – 4:00 PM. Additional Requirements for Internal Candidates Must have been in your current role for at least 9 months. Have the endorsement/support of your current manager. In good standing – no HR issues/warnings, not on a PIP. Diversity, Inclusion, and Equal Opportunity Employment: At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. #J-18808-Ljbffr