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Area Manager, Night Shift

2 months ago

Waterloo, Canada Wilfrid Laurier University Full time
p>Please Apply Directly on our Website: https://p>Under the direction of the Custodial Operations and Training Manager, the incumbent is responsible for the overall operation of the academic custodial division after hours on the Waterloo campus. The incumbent will ensure that Custodians and Lead Hands receive training to use safe, efficient, and effective cleaning methods and procedures. Works with the Lead Hands to inspect building(s) to ensure work meets the approved standards. p>This position will play a key role in supporting training and quality improvement/efficiency efforts. This role will include training, coaching, and documenting completed training records. This position will also require a strong mentor who can provide supportive direction, and continuously coach and motivate the after-hours team. This position will escalate all disciplinary performance and attendance management matters related to after-hours Waterloo Academic Custodial team to the Associate Director, Custodial and Environmental Services. li>Responsible for the day-to-day oversight of the academic custodial team.Assist with planning and coordinating the activities and workload of the Lead Hands and custodians.Escalate performance management, retraining, or corrective action when the need exists; li>Supervises, motivates, and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning, and encourages innovation in others.Investigate customer complaints such as cleaning issues, employee performance deficiencies and/or conduct, and initiate corrective action as required and follow up with customers.Works with the Lead Hand to monitor Health & Safety issues, time sheets, and overtime.Responsible for maintaining attendance records, consults with Human Resources, drafting letters to staff, organizing & participating in attendance meetings.Responsible for goal setting and establishing standards of performance for the Lead Hands and custodians in their areas. li>Scheduling of annual custodial job assignments, (spring cleaning, floor care, extracting of carpets and furniture) in Academic Departments.Knowledge of the fire code and health & safety requirements. Ensures working conditions and standards comply with the changing legislature and recognize non-compliance issues as they arise and ensure corrective measures are met.Training: Reviews employees’ skills related to the use of equipment and materials, and ensures appropriate training and instructions are provided when required.Ensures that ongoing training in WHMIS, and Health & Safety is provided when required.Ensures that the Lead Hand monitors the safe use of cleaning chemicals and equipment.Proactive in recommending training topics for custodial staff. (li>Follows Quality Assurance Program and provides training to Lead Hands and custodial staff to obtain set standards.Keeps accurate record for training from all staff.This individual will be the key liaison for ensuring all H&S Training dates are set, work with H&S officer to communicate relevant or identified topics based on trends, injury prevention, and data identified need.Administrative: Assists with managing contracts with the service providers; li>Responsible for coordinating with outside service providers and other bodies/agencies with which the University deals.Initiates the services of contractors and ensures they are fulfilling their contractual obligations.Daily interaction with all levels of management, staff, and students to provide excellent customer service. Strives to create and maintain good public relations among staff, management, and customers.Ensures that proper documentation of project/process improvements are in place.Proven ability to follow directions and comply with policies while leading by example.Job Type: Full-time Company pension Dental care Evening shift Every Weekend Night shift Overtime