Client Service Associate

5 days ago


San Juan de Terranova, Canada Scotiabank Full time
A company committed to your personal development and career aspirations. A place where diversity and inclusion and a commitment to employee health and wellbeing are part of the corporate DNA. p>

The Client Service Associate is responsible for providing sales, administrative and operational support to assist Financial Consultants & Portfolio Managers in maintaining high standards for all clients.

How You Will Contribute:Sales & Service Support:
  1. Provide service and sales support to Financial Consultants and Portfolio Managers including contact management and opportunity management.
  2. Respond effectively to all inquiries from current and prospective clients concerning MD products and services.
  3. Use your knowledge about products & services to identify opportunities and anticipate client needs.
  4. Process trade requests and ensure all regulatory requirements are met.
  5. Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  6. Actively pursue effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  7. Champion a high performance environment and contribute to an inclusive work environment.
Administrative Support:
  1. Maintain a follow-up system for inquiries, complaints and problem resolution, ensuring that established MD service standards are being met in a timely manner.
  2. Provide expertise, support and participate in the research of complex client issues.
  3. Prepare and process new account documentation as required.
Operational Support:
  1. Update database for all client contact, ensuring that all client information and notes are recorded correctly.
  2. Participate in short-term and ongoing projects as required.
  3. Provide Reception coverage as required.
  4. General office duties as required.
The Must Haves:
  1. A university or college graduate, preferably with a business/financial background.
  2. Thorough understanding of the financial services industry and rules regarding Estates, Trusts, RESPs, RRSPs/RRIFs, TFSAs and non-registered investments and applicable tax-related issues.
  3. 3-5 years’ experience in the Financial Services industry.
  4. Must be IR licensed with IIROC.
  5. Proficient in the use of Microsoft Windows and its applications including Excel, Word, PowerPoint, and MS Outlook.
  6. Dedication to client service.
  7. Ability to manage multiple priorities in a fast-paced environment.
  8. Ability to effectively manage change.
  9. We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families.
  10. We know that financial security is important to you and we’re here to help – competitive salaries and incentive programs, a defined contribution pension plan and an employee share option purchase program.
  11. We understand that cost-effective banking solutions mean more money in your pocket – through our partnership with Scotia, we offer a variety of preferred banking, credit card, mortgage and home/auto insurance options and discounts.


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