Client Service Associate
5 days ago
The Client Service Associate is responsible for providing sales, administrative and operational support to assist Financial Consultants & Portfolio Managers in maintaining high standards for all clients.
How You Will Contribute:Sales & Service Support:- Provide service and sales support to Financial Consultants and Portfolio Managers including contact management and opportunity management.
- Respond effectively to all inquiries from current and prospective clients concerning MD products and services.
- Use your knowledge about products & services to identify opportunities and anticipate client needs.
- Process trade requests and ensure all regulatory requirements are met.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursue effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champion a high performance environment and contribute to an inclusive work environment.
- Maintain a follow-up system for inquiries, complaints and problem resolution, ensuring that established MD service standards are being met in a timely manner.
- Provide expertise, support and participate in the research of complex client issues.
- Prepare and process new account documentation as required.
- Update database for all client contact, ensuring that all client information and notes are recorded correctly.
- Participate in short-term and ongoing projects as required.
- Provide Reception coverage as required.
- General office duties as required.
- A university or college graduate, preferably with a business/financial background.
- Thorough understanding of the financial services industry and rules regarding Estates, Trusts, RESPs, RRSPs/RRIFs, TFSAs and non-registered investments and applicable tax-related issues.
- 3-5 years’ experience in the Financial Services industry.
- Must be IR licensed with IIROC.
- Proficient in the use of Microsoft Windows and its applications including Excel, Word, PowerPoint, and MS Outlook.
- Dedication to client service.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to effectively manage change.
- We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families.
- We know that financial security is important to you and we’re here to help – competitive salaries and incentive programs, a defined contribution pension plan and an employee share option purchase program.
- We understand that cost-effective banking solutions mean more money in your pocket – through our partnership with Scotia, we offer a variety of preferred banking, credit card, mortgage and home/auto insurance options and discounts.
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