Billing Analyst

What you'll do:

This is a 12-Month Fixed Term Contract

The primary purpose of the position will be to efficiently provide accurate, complete & timely billing services for our customers and the acquisition and processing of data.

The day-to-day:

1. Ensure accuracy and completeness of order details into billing system using various analysis tools
2. Execute one-off tasks in Singleview i.e CX uploads, CDR generation
3. Accurate and timely data entry for billing workflow
4. Train new staff members on billing task workflow
5. Complete tasks within assigned targets/service levels
6. Assist with quality assurance and production bill run activities
7. Ability to execute and fully analyse quality and production bill run activities
8. Ensure required quality standards are met by operating effective controls procedures
9. Substantial understanding of billing system and associated reference data
10. Investigate, resolve and respond L2 queries
11. Proactively recommend changes in billing processes and procedures to optimize efficiency
12. Assist with the resolution of unbilled items
13. Maintain up to date procedure documentation
14. Perform ad-hoc duties as required

What you'll need:

1. 5+ years of experience in handling billing processes, systems and tools for standard billing activities
2. Bachelor's degree in Business, a related field or equivalent years of experience
3. Proven attention to detail
4. Strong oral and written English communication skills
5. Ability to effectively manage repetitive monthly tasks to high standards
6. Demonstrated time management skills - ability to meet tight deadlines and work under pressure in a fast-paced environment
7. Solid understanding of computers and technology - specifically MS Office
8. Ability to work with others as part of a team
9. Ability to come into the office 1 day per week

What will help you on the job:

1. Experience in a similar role in a mobile/telecommunications operator
2. Knowledge of the Singleview billing system
3. Experience with SAP
4. Knowledge of SQL, preferably in an Oracle environment
5. Formal process improvement (such as Six Sigma) training and certification

#LI-BBS

EEO statement: