Customer Experience Leader

2 weeks ago


Burlington, Canada Adi Development Group Full time
p>Adi Development Group is one of Canada’s leading, most innovative real estate development, construction management and investment companies. With over 4000 units and $3Billion of built value under development throughout the GTHA, We are on an insurgent mission to re-invent the customer experience and to deliver homes faster, better and more cost effectively to our customers. As an Adian you will have the opportunity to shape communities and create lasting landmarks that will be admired for generations. The life-defining work you will do with Adi will directly impact and positively change the lives of our customers and communities we serve. p>

Successful Adians care deeply about their work and commit to continuously learn and develop in their field. We help each other improve through candid, constructive feedback and empower each other to perform. p>What You'll Be Doing

  • Successfully improve and implement Adi’s Quality Management System, ensuring it aligns with Lean principles to drive continuous improvement.
  • Improve Adi’s Quality Management System to reduce and eliminate quality defects at the source
  • Reduce the cost of rework, improving project profitability and reducing waste.
  • Contain all quality defects and implement standardized preventative measures.
  • Develop robust quality standards and SOPs, ensuring 100% adherence by suppliers, trades, and team members.
  • Improve supplier effectiveness quality scores, contributing to higher consistency and quality in delivered materials and services.
  • Design and implement comprehensive quality training for construction and office team members to foster an enterprise-wide culture of quality.
  • Develop quality dashboards and leverage IT tools to capture and analyze quality data, providing daily and weekly reports aligned with target metrics.
  • Implement daily quality meetings across the enterprise to establish a culture focused on quality and continuous improvement.
What You Bring
  • Bachelor’s degree in Construction Management, Quality Management, Engineering, or a related field.
  • Proven experience in quality management within the construction industry, preferably in high-rise or multi-residential projects.
  • Demonstrated success in implementing and improving Quality Management Systems.
  • Strong background in Total Quality Management (TQM) or Six Sigma methodologies, with a demonstrated ability to apply Lean and continuous improvement principles.
  • Expertise in quality engineering practices, including process control, root cause analysis, and quality assurance standards, to ensure high standards of construction quality and efficiency.
  • Strong analytical skills with proficiency in quality data reporting and IT tools.
  • Exceptional leadership, communication, and training skills.
  • Employee Home Ownership Program: Adians have the opportunity to live in the beautiful communities we create through our Employee Home Ownership Program. li>
  • Comprehensive Benefits Plan: Adi provides all full-time team members and dependents with employer-paid benefits coverage for dental, prescriptions, vision care, paramedical practitioners, life insurance and more.
  • Flexible Health, Lifestyle & Wellness Personal Spending Account: Annual health, lifestyle & wellness spending accounts that can be used for fitness classes, gym memberships, family & pet needs, additional health benefits and more
  • Dedicated Online Mental Health Partner: We understand how important mental wellbeing is for our employees, which is why we have partnered with an online therapy provider that employees can access 24/7.


  • Burlington, Canada Indigo Books & Music Full time

    Company Description **_ Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...


  • Burlington, Ontario, Canada Linen Chest Full time

    The Sales and Customer Experience Leader is responsible for driving sales growth and delivering exceptional customer experiences in our Mapleview Burlington store. This role requires a strong business acumen, including KPI analysis and creating action plans to achieve corporate goals.Key responsibilities include:Leading the sales floor team to achieve sales...


  • Burlington, Ontario, Canada Linen Chest Full time

    The Sales and Customer Experience Leader is responsible for driving sales growth and delivering exceptional customer experiences in our Mapleview Burlington store. This role requires a strong business acumen, including KPI analysis and creating action plans to achieve corporate goals.Key responsibilities include:Leading the sales floor team to achieve sales...


  • Burlington, Ontario, Canada Reitmans ( Canada ) Limited Full time

    Assistant Store Manager - First Pro BurlingtonWe are seeking an experienced Sales and Customer Experience Leader to join our team as an Assistant Store Manager at Penningtons, the Canadian plus-size fashion leader. As a key member of our management team, you will play a vital role in driving sales growth, delivering exceptional customer experiences, and...


  • Burlington, Canada Decathlon Canada Full time

    In GTA, we see our team and customers as our number one priority! What you will do! **The five big responsibilities of this job are**: - Developing, motivating, and caring for human capital in the store - Develop store business through user-friendly and sustainable economy - Develop business through store services (Workshop, WEB orders, etc.) - Build and...


  • Burlington, Ontario, Canada Reitmans ( Canada ) Limited Full time

    As a Customer Experience Leader with Reitmans (Canada) Limited, you will have the opportunity to drive sales and profit growth in our Burlington store. This role is responsible for creating a team environment that fosters inclusivity and positive connections, while achieving company objectives and KPI goals.Job Description:This position involves providing...


  • Burlington, Canada Indigo Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...


  • Burlington, Ontario, Canada Reitmans Full time

    At Reitmans, we strive to empower women to embrace fashion as a form of self-celebration.We are seeking an experienced Assistant Store Leader to join our team. As a key member of our store leadership team, you will report directly to the Store Manager and play a pivotal role in driving sales and profit growth while maintaining a positive and inclusive work...


  • Burlington, Ontario, Canada beBee Professionals Full time $35,000 - $45,000

    beBee Professionals is seeking a Dining Experience Leader to oversee the daily operations of our restaurant in Burlington, Canada.Responsibilities:Supervise restaurant staff to ensure excellent customer service.Assist in training and onboarding new employees to ensure a smooth transition.Monitor food quality and presentation to maintain standards.Handle...


  • Burlington, Ontario, Canada Linen Chest Full time

    Leadership OpportunityWe are seeking a highly skilled and passionate leader to join our dynamic team at Linen Chest.As Assistant Manager, you will be responsible for overseeing day-to-day operations and ensuring we deliver an exceptional customer experience on every visit.Your key responsibilities will include:Actively selling to achieve targets and driving...


  • Burlington, Canada Air Liquide Full time

    **About Us** A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience! **How will you CONTRIBUTE and...


  • Burlington, Canada StressCrete Group Full time

    **Customer Experience Coordinator - StressCrete Group Burlington** **Who we are at StressCrete Group** As North America’s premier street lighting infrastructure company, we have been the industry leader for over 60 years, specializing in spun concrete poles, metal poles, and outdoor decorative LED lighting. However, StressCrete Group is more than just...


  • Burlington, Canada City of Burlington, Ontario Full time

    **Description**: **Working for the City of Burlington** A great career is closer than you think. Come work for the City of Burlington, where you’ll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors, and employees; and prioritizes continuous opportunities for...

  • Ft Shift Leader

    5 months ago


    Burlington, Canada Friendly Stranger Full time

    **About Us**: Friendly Stranger (o/a Fire & Flower) is a leading, technology-powered, adult-use cannabis retailer with more than 70 corporate-owned stores in its network. The Company leverages its wholly owned technology development subsidiary, Hifyre Inc., to continually advance its proprietary retail operations model. Job Overview The Friendly Stranger...


  • Burlington, Ontario, Canada Scotiabank Full time

    At Scotiabank, we're looking for a Senior Customer Experience Associate to join our team. As a key member of our Canadian Banking Branch network, you'll play a vital role in providing exceptional service to our customers.About the RoleOur Senior Customer Experience Associates are the face of our branches, and we're seeking an enthusiastic and driven...


  • Burlington, Canada Adi Developments Full time

    p>Adi Development Group is one of Canada’s leading, most innovative real estate development, construction management and investment companies. With over 4000 units and $3 Billion of built value under development throughout the GTHA, we are on an insurgent mission to re-invent the customer experience and to deliver homes faster, better and more cost...


  • Burlington, Ontario, Canada Burlington Hydro Full time

    Job DescriptionBurlington Hydro Inc. is seeking an experienced Strategic Communications and Customer Experience Director to lead the development and execution of corporate communication and customer service strategies aimed at enhancing our brand with both internal and external stakeholders.Responsibilities:Recommend and develop corporate communications and...


  • Burlington, Canada Air Liquide Full time

    **About Us** A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience! **How will you CONTRIBUTE and...


  • Burlington, Ontario, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a skilled Restaurant Supervisor to oversee daily restaurant operations and ensure excellent service for our guests at beBee Professionals in Burlington, Canada.Key Responsibilities:Lead a team of restaurant staff to deliver exceptional customer experiences.Collaborate with management to optimize restaurant operations and maintain high...


  • Burlington, Ontario, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a skilled Restaurant Supervisor to oversee daily restaurant operations and ensure excellent service for our guests at beBee Professionals in Burlington, Canada.Key Responsibilities:Lead a team of restaurant staff to deliver exceptional customer experiences.Collaborate with management to optimize restaurant operations and maintain high...