Customer Experience Leader

2 months ago


Burlington, Canada Adi Development Group Full time
p>Adi Development Group is one of Canada’s leading, most innovative real estate development, construction management and investment companies. With over 4000 units and $3Billion of built value under development throughout the GTHA, We are on an insurgent mission to re-invent the customer experience and to deliver homes faster, better and more cost effectively to our customers. As an Adian you will have the opportunity to shape communities and create lasting landmarks that will be admired for generations. The life-defining work you will do with Adi will directly impact and positively change the lives of our customers and communities we serve. p>

Successful Adians care deeply about their work and commit to continuously learn and develop in their field. We help each other improve through candid, constructive feedback and empower each other to perform. p>What You'll Be Doing

  • Successfully improve and implement Adi’s Quality Management System, ensuring it aligns with Lean principles to drive continuous improvement.
  • Improve Adi’s Quality Management System to reduce and eliminate quality defects at the source
  • Reduce the cost of rework, improving project profitability and reducing waste.
  • Contain all quality defects and implement standardized preventative measures.
  • Develop robust quality standards and SOPs, ensuring 100% adherence by suppliers, trades, and team members.
  • Improve supplier effectiveness quality scores, contributing to higher consistency and quality in delivered materials and services.
  • Design and implement comprehensive quality training for construction and office team members to foster an enterprise-wide culture of quality.
  • Develop quality dashboards and leverage IT tools to capture and analyze quality data, providing daily and weekly reports aligned with target metrics.
  • Implement daily quality meetings across the enterprise to establish a culture focused on quality and continuous improvement.
What You Bring
  • Bachelor’s degree in Construction Management, Quality Management, Engineering, or a related field.
  • Proven experience in quality management within the construction industry, preferably in high-rise or multi-residential projects.
  • Demonstrated success in implementing and improving Quality Management Systems.
  • Strong background in Total Quality Management (TQM) or Six Sigma methodologies, with a demonstrated ability to apply Lean and continuous improvement principles.
  • Expertise in quality engineering practices, including process control, root cause analysis, and quality assurance standards, to ensure high standards of construction quality and efficiency.
  • Strong analytical skills with proficiency in quality data reporting and IT tools.
  • Exceptional leadership, communication, and training skills.
  • Employee Home Ownership Program: Adians have the opportunity to live in the beautiful communities we create through our Employee Home Ownership Program. li>
  • Comprehensive Benefits Plan: Adi provides all full-time team members and dependents with employer-paid benefits coverage for dental, prescriptions, vision care, paramedical practitioners, life insurance and more.
  • Flexible Health, Lifestyle & Wellness Personal Spending Account: Annual health, lifestyle & wellness spending accounts that can be used for fitness classes, gym memberships, family & pet needs, additional health benefits and more
  • Dedicated Online Mental Health Partner: We understand how important mental wellbeing is for our employees, which is why we have partnered with an online therapy provider that employees can access 24/7.


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