Senior Casualty Claims Specialist

3 weeks ago

Oakville, Ontario, Canada Aviva Full time
Role Description

Individually, we are a team of professionals working together to make a difference in the lives of our customers. Together, we embody the values of Care, Commitment, Community, and Confidence.

We're seeking an exceptional Major Case Unit Analyst Adjuster who is passionate about handling complex claims and sharing knowledge with others.

In this role, you will be responsible for the day-to-day management of large and complex claims, providing key insights to the larger claims team. You will play a significant and valued role in casualty claims not just through large loss claims handling but also through mentoring, sharing insights with key stakeholders, mentoring claims professionals, and other special projects.

Key Responsibilities
  • Proactively direct handle a pending predominately commercial large loss and complex claims nationally while providing brilliant customer service.
  • Represent our customers and Aviva at mediations, arbitrations, trials, and other litigation processes.
  • Coach and mentor team members to success through sharing and development of technical and strategic skills and knowledge.
  • Mitigate risk by collaborating with team mates to identify and effectively manage loss costs & expenses while improving system conditions which affect customer service, team environment, and financial performance.
  • Strive to continuously improve by challenging yourself, team mates, and the casualty operation to improve performance, reduce inefficiency, and ensure that claims policies and procedures are consistently applied to the highest standard.
  • Role model our Aviva values of care, commitment, community & confidence.
  • Ensure key risks are identified, measured, monitored, and effectively managed.
  • Effectively collaborate and communicate with internal and external stakeholders to identify trends and forecast large loss development while acting as a technical resource for senior management, underwriting, finance & actuary.
  • Have fun, grow, and be truly appreciated for your contributions to our success.
Requirements
  • Post-Secondary Education, CIP, and FCIP strongly preferred.
  • 7+ Years progressive casualty claims experience across all casualty lines.
  • Minimum 3+ years of proven experience in handling large and complex casualty claims with extensive experience in coverage analysis, investigation, and quantum evaluation. Experience in class actions, US losses, sexual abuse, property damage liability, commercial MVA, severe losses, mediations, arbitrations, and trials preferred.
  • Prior leadership experience.
  • Expert knowledge of insurance practices, operations, and processes.
  • Good knowledge of claims center, Qlik, and appetite for data analysis and trends.
  • Exceptional written and verbal communication skills.
  • Excellent coaching skills.
  • Ability to mentor, challenge, and grow with a diverse but highly experienced team.
  • Team outlook.
  • Excellent inter-personal skills with the ability to build strong relationships at all levels.
  • Detail-focused, highly analytical orientation.
  • Superior problem-solving skills with demonstrated ability to think strategically.
  • Motivation and superb organizational skills.
  • Willingness to travel occasionally.
  • Licensing across Canada preferred.
What You'll Get
  • The salary band for this position ranges from $79,500 to $147,700.
  • Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
  • Outstanding Career Development opportunities.
  • We'll support your professional development education.
  • Competitive vacation package with the option to purchase 5 extra days off per year.
  • Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
  • Corporate wellness programs to support our employees' physical and mental health.

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