Key Account Manager

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm is committed to building lasting partnerships with merchants for long‑term growth and ongoing revenue generation. As a Key Account Manager, you will join a growing team driving value and growth with large strategic merchants. This is a high‑profile, customer‑facing role requiring outstanding results‑oriented, relationship and program management skills. In this role you will oversee a portfolio of strategic accounts with the goal of driving ambitious results across the business. Success requires delivering strong results, collaborating across teams and levels with key stakeholders, strong analytical skills and excellent executive presence, including written and verbal communications. What You’ll Do Oversee a portfolio of key accounts and develop and drive strategic initiatives, including complex contract negotiation, pricing and expansion opportunities to drive revenue and General Merchandise Volume (GMV). Develop and execute sophisticated account plans that include financing optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelines. Analyze partner performance and recommend programs to increase product adoption, grow up‑funnel awareness and visibility, and sell into expansion opportunities. Orchestrate cross‑functional teams across Product, Technical, Credit, Analytics, Marketing, and Risk to execute partnership initiatives and drive business results. Manage customer health to ensure overall satisfaction and business results. Drive customer advocacy and resolve critical issues by collaborating with development, product management, and support teams to improve the product offering for our merchants. What We Look For Experience negotiating and closing large, complex commercial contracts for leading companies. Strong written and verbal communication skills, including the ability to give compelling presentations. Experience leading cross‑functional projects with a high attention to detail. Ability to build productive internal and external relationships and influence outcomes; outstanding executive presence. Excellent analytical abilities to review merchant performance and report on the impact of specific programs to stakeholders. Knowledge of retail, consumer finance offerings, integrated software solutions, and e‑commerce preferred. Comfortable using Salesforce and standard BI tools. Pay Grade - KEquity Grade - 5 Employees new to the role typically come in at the start of the pay range. For sales roles, the range provided is the role’s On Target Earnings (OTE) range, which includes annual base pay and the sales incentive target. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). CAN On Target Earnings per year: $136,250 - $198,750 Affirm is a remote‑first company. The majority of roles are remote and can be worked from almost anywhere within the country of employment. Affirms in proximal roles have the flexibility to work remotely, but may occasionally be required to work out of an assigned office. A limited number of roles remain office‑based due to the nature of the responsibilities. Benefits Health care coverage – affirm covers all premiums for all levels of coverage for you and your dependents. Flexible Spending Wallets – generous stipends for technology, food, lifestyle needs and family‑forming expenses. Time off – competitive vacation and holiday schedules allowing you to rest and recharge. ESPP – an employee stock purchase plan enabling you to buy shares at a discount. We believe it’s on us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. For U.S. positions that could be performed in Los Angeles or San Francisco: pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, affirm will consider for employment qualified applicants with arrest and conviction records. By clicking “Submit Application,” you acknowledge that you have read affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein. #J-18808-Ljbffr