Customer Success Specialist
4 weeks ago
If you’re eager to drive growth, support customers across global markets, and make a lasting impact in the world of outdoor living — this is the place to be. As a Customer Success Specialist at PERGOLUX, you’ll be the key link between our customers, product teams, and logistics partners — ensuring a seamless experience from first inquiry to post-installation satisfaction. You’ll manage escalations, optimize processes, and help customers turn their dream outdoor spaces into reality. Responsibilities Serve as the primary contact for technical requests between Product Development and Customer Service. Act as the liaison between Customer Service, Logistics, and the Warehouse, ensuring smooth day-to-day operations. Prioritize orders across Customer Service and Marketing to align with business goals. Manage communication with installation partners to ensure successful on-site delivery and setup. Handle second-level customer escalations with professionalism and empathy. Process refund requests and manage payment disputes efficiently and transparently. Lead weekly Customer Service meetings and provide one-on-one support for complex cases. Conduct onboarding sessions and product training for new Customer Service team members. Qualifications 2–3 years of experience in customer success, account management, or a similar role. Excellent written and verbal communication skills in English; additional languages are a plus. Strong organizational and prioritization abilities in a dynamic environment. Technical understanding and a solution-oriented mindset. Experienced in complaint handling, conflict resolution, and process optimization. Skilled at building lasting customer relationships through empathy and active listening. Familiarity with CRM systems and customer journey mapping. Proactive, self-motivated, and adaptable to changing priorities. Benefits at PERGOLUX High Impact & Growth – Shape PERGOLUX’s customer experience and grow your career in a fast‑scaling global brand. Competitive Compensation Team Culture & Events – Join a supportive, international team with regular events, summer parties, and after‑work gatherings. Comfort & Convenience – Free drinks and snacks to keep you fueled throughout the day. #J-18808-Ljbffr
-
Customer Success Specialist
2 weeks ago
Vancouver, British Columbia, Canada Mantra Digital Full time $78,000 - $96,000 per yearJob description:Customer Success SpecialistPosition:Customer Success SpecialistLocation:RemoteReporting to: Customer Success ManagerExperience Level: 2-4yrsType: Full-timeSalary: $65,000 - $80,000 CADAboutMeera.AIAt Meera.AI, we're redefining customer engagement through AI-driven conversational experiences that help businesses connect, convert, and retain...
-
Customer Success Specialist
13 hours ago
Vancouver, Canada InTime Solutions Full time**Customer Success Specialist **InTime Solutions Inc. - Vancouver, BC Are you looking to join a successful and growing SaaS company? Based in downtown Vancouver, InTime is North America’s leading provider of scheduling and workforce management solutions for Public Safety (Police, Fire, Corrections, 911). With a 20-year track record, InTime provides a...
-
Customer Success Specialist
2 weeks ago
Vancouver, Canada Shift Energy Group Full time**Customer Success Specialist** **Vancouver, BC** **In-Office** **Permanent Full-time** **$65,000 - $75,000** **Shift Energy Group** is hiring a **Customer Success Specialist** to deliver exceptional service and support across our solar and energy storage projects in the Vancouver Island region. This role is ideal for a proactive, detail-oriented...
-
Customer Success Specialist
1 week ago
Vancouver, British Columbia, Canada Crescere Aeternum Full time $55,000 - $65,000 per yearAbout Crescere AeternumCrescere Aeternum is a systems design firm that builds fully custom business platforms from the ground up.We developWarehouse Management,Transport, Dispatch, andRental Managementsystems tailored to the unique workflows of each client.Our clients rely on us to help streamline complex operations, improve data visibility, and modernize...
-
Customer Success Specialist
2 weeks ago
Vancouver, Canada Pergolux Full timeIf you’re eager to drive growth, support customers across global markets, and make a lasting impact in the world of outdoor living — this is the place to be. As a **Customer Success Specialist at PERGOLUX**, you’ll be the key link between our customers, product teams, and logistics partners — ensuring a seamless experience from first inquiry to...
-
Customer Success Specialist
3 weeks ago
Vancouver, Canada PERGOLUX Full timeIf you’re eager to drive growth, support customers across global markets, and make a lasting impact in the world of outdoor living — this is the place to be. As a Customer Success Specialist at PERGOLUX, you’ll be the key link between our customers, product teams, and logistics partners — ensuring a seamless experience from first inquiry to...
-
Customer Success Specialist
3 weeks ago
Vancouver, Canada PERGOLUX Full timeIf you’re eager to drive growth, support customers across global markets, and make a lasting impact in the world of outdoor living — this is the place to be. As a Customer Success Specialist at PERGOLUX, you’ll be the key link between our customers, product teams, and logistics partners — ensuring a seamless experience from first inquiry to...
-
Customer Success Specialist
4 weeks ago
Vancouver, Canada Pergolux Llc Full timeIf you’re eager to drive growth, support customers across global markets, and make a lasting impact in the world of outdoor living — this is the place to be. As a Customer Success Specialist at PERGOLUX, you’ll be the key link between our customers, product teams, and logistics partners — ensuring a seamless experience from first inquiry to...
-
Customer Success Specialist
4 weeks ago
Vancouver, Canada Pergolux Llc Full timeIf you’re eager to drive growth, support customers across global markets, and make a lasting impact in the world of outdoor living — this is the place to be. As a Customer Success Specialist at PERGOLUX, you’ll be the key link between our customers, product teams, and logistics partners — ensuring a seamless experience from first inquiry to...
-
Customer Success Specialist
4 weeks ago
Vancouver, Canada PERGOLUX Full timeGet AI-powered advice on this job and more exclusive features. If you’re eager to drive growth, support customers across global markets, and make a lasting impact in the world of outdoor living — this is the place to be. Customer Success Specialist at PERGOLUX, you’ll be the key link between our customers, product teams, and logistics partners —...
