Customer Success Specialist

1 week ago

Vancouver, British Columbia, Canada Crescere Aeternum Full time $55,000 - $65,000 per year

About Crescere Aeternum

Crescere Aeternum is a systems design firm that builds fully custom business platforms from the ground up.

We develop
Warehouse Management
,
Transport, Dispatch
, and
Rental Management
systems tailored to the unique workflows of each client.

Our clients rely on us to help streamline complex operations, improve data visibility, and modernize the way they work. The Customer Success Specialist plays a key role in that mission — ensuring our clients not only adopt our systems but truly excel with them.

The Role

We're looking for a
Customer Success Specialist
who understands logistics and supply chain operations and thrives on helping businesses get the most out of new technology.

This role is about creating genuine partnerships with our clients — guiding them through onboarding, helping them refine workflows, and ensuring every system we deliver drives measurable results.

You'll act as the voice of the customer within Crescere Aeternum, collaborating closely with our technical and design teams to continuously improve our platforms and client experience.

What You'll Do

Client Support & Success

  • Serve as the primary point of contact for client onboarding and post-implementation support
  • Guide customers through setup, configuration, and best practices for their WMS, TMS, or Rental systems
  • Troubleshoot user issues with clarity and empathy, ensuring timely and accurate resolutions
  • Gather feedback and translate client needs into actionable insights for our development team
  • Build long-term relationships by ensuring customers achieve ongoing value and ROI from their systems

Process & System Improvement

  • Document common client workflows and challenges to help improve internal processes
  • Identify opportunities to enhance training materials, guides, and client documentation
  • Collaborate with Product and Technical teams to suggest and test new features
  • Track performance metrics such as adoption rates, retention, and user satisfaction

What You Bring

  • 2+ years of experience in
    customer success, support, or account management
    , ideally in logistics, supply chain, or SaaS environments
  • Strong understanding of warehouse, transport, or operations workflows
  • Excellent communication and relationship-building skills — able to translate technical concepts into clear business value
  • Organized, proactive, and capable of managing multiple accounts simultaneously
  • Comfortable working with data, documentation, and digital systems (SQL, CRM tools, Excel, or ERP platforms are a plus)
  • A genuine desire to help clients succeed and build long-term partnerships

Why Join Us

  • Competitive salary:
    $55,000 – $65,000 CAD annually
  • Work closely with a small, fast-moving team building meaningful, custom systems
  • Exposure to logistics and technology innovation across multiple industries
  • Growth opportunities as we expand into new sectors and product lines

  • Customer Success Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Mantra Digital Full time $78,000 - $96,000 per year

    Job description:Customer Success SpecialistPosition:Customer Success SpecialistLocation:RemoteReporting to: Customer Success ManagerExperience Level: 2-4yrsType: Full-timeSalary: $65,000 - $80,000 CADAboutMeera.AIAt Meera.AI, we're redefining customer engagement through AI-driven conversational experiences that help businesses connect, convert, and retain...

  • Customer Success Specialist

    2 days ago

    Vancouver, British Columbia, Canada PERGOLUX Full time $60,000 - $100,000 per year

    If you're eager to drive growth, support customers across global markets, and make a lasting impact in the world of outdoor living — this is the place to be. As a Customer Success Specialist at PERGOLUX, you'll be the key link between our customers, product teams, and logistics partners — ensuring a seamless experience from first inquiry to...

  • Senior Customer Success Specialist

    3 days ago

    Vancouver, British Columbia, Canada Pergolux Full time $80,000 - $140,000 per year

    As a Senior Customer Success Specialist, you will lead complex escalation management, resolve high-priority customer cases, and drive strategic improvements across our customer journey. You'll blend hands-on case leadership with insight-driven process optimization, ensuring that critical issues are resolved while shaping how PERGOLUX continuously improves...

  • Technical Customer Success Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Benji Pays Full time $60,000 - $120,000 per year

    Join Our Team at Benji PaysAt Benji Pays, we're on a mission to revolutionize accounts receivables automation and how businesses get paid, and we're looking for passionate individuals to join our growing family. If you want to work in an environment where innovation thrives, real problems are solved with a big impact on customers' lives,  and your talents...

  • Customer Success Associate

    4 days ago

    Vancouver, British Columbia, Canada Optix Full time $60,000 - $70,000 per year

    We're Optix — helping flex and coworking space operators build smarter, more automated spaces and better-connected communities.Our platform powers the digital backbone of coworking and flex spaces around the world, uniting automation, CRM, and community engagement tools into one seamless experience. We help our customers create beautiful, integrated,...

  • Customer Success Associate

    4 days ago

    Vancouver, British Columbia, Canada Optix Full time $80,000 - $120,000 per year

    We're Optix — helping flex and coworking space operators build smarter, more automated spaces and better-connected communities. Our platform powers the digital backbone of coworking and flex spaces around the world, uniting automation, CRM, and community engagement tools into one seamless experience. We help our customers create beautiful, integrated,...

  • Customer Success Associate

    3 days ago

    Vancouver, British Columbia, Canada Optix Full time $80,000 - $120,000 per year

    We're Optix — helping flex and coworking space operators build smarter, more automated spaces and better-connected communities.Our platform powers the digital backbone of coworking and flex spaces around the world, uniting automation, CRM, and community engagement tools into one seamless experience. We help our customers create beautiful, integrated,...

  • Analyst, Customer Success

    2 weeks ago

    Vancouver, British Columbia, Canada Rogers Communications Full time $60,000 - $80,000 per year

    Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and...

  • Customer Solutions Specialist

    1 week ago

    Vancouver, British Columbia, Canada Pure Lifestyle Full time $40,000 - $80,000 per year

    Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our company works as the "middle...

  • Customer Success Specialist – HVAC

    2 days ago

    Vancouver, British Columbia, Canada Properate Full time $5,508,247 - $8,056,064 per year

    OverviewReporting to the VP of Business Development you will help train and support customers as they work with Stride and Studio, Properate's tools to simplify heat load calculations and energy audits. You will be working with HVAC professionals and Energy Auditors to ensure they can get the reports and information they need in a fast, customer centric...