Guest Service Specialist

3 weeks ago


Toronto, Canada One King West Hotel & Residence Full time

**Job description**

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Required to work overnight shifts.
- Respond to internal and external guests requests
- Responsible for maintaining high and consistent level of Guest Services
- Acknowledge guest complaints and ensure guests needs are met
- Execute guest check-ins, check-outs and reservations
- Answer telephone calls and guest inquires
- Completion of various daily reports, posting changes and managing personal float
- Balance individual cashier audits, including credit card and cash transactions
- Familiar with all Health & Safety, fire and emergency procedures
- Complete daily task lists
- Ensure inter-departmental communication and co-operation in the interest of guest satisfaction
- Support other Front Office functions, such as Reservations, Lobby Services and Satellite Lobbies as required
- Follow-up and communicate pertinent guest related facts to colleagues and superiors
- Knowledge of hotel events, rates and packages
- Participation in monthly communication meetings, committees and projects as required
- Understand all programs offered, including marketing and strategic partnerships with other organizations
- Able to inform guests about all hotel facilities and hotel history
- Maintain a high standard of professionalism, dress, uniform and body language
- Additional duties as assigned

**SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES**:

- Previous experience in Front Office is an asset
- Knowledge in Opera Cloud and Microsoft Office
- Professional telephone etiquette
- Excellent command of the English language both oral and written
- Demonstrate customer service ethic and have a friendly and outgoing disposition
- Proven abilities in handling irate customers with effective resolutions
- Well developed communication and organization skills with abilities to multi-task in a fast-paced environment
- Excellent computational and analytical abilities and keen attention to detail
- Ability to handle pressure and multiple tasks
- An enthusiastic, self directed, team player with high level of adaptability to rapidly changing demands

Pay: $25.68-$26.68 per hour

**Benefits**:

- Dental care
- Paid time off
- Vision care

Work Location: In person



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