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Department Manager/Supervisor

1 month ago

Edmonton, Canada Canadian Tire Full time

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada's most iconic and trusted companies? We're 100 years young and we need you

Job summary:

As a member of the store's Management Team, the Supervisor/Department Manager is responsible for managing and leading the department by ensuring that the department operates efficiently with friendly and informed staff. Reporting to the Store Manager/General Manager, this role ensures customer satisfaction and retail execution that meets the performance expectations.

Benefits:

  • An amazingly friendly team
  • Continued career opportunities
  • Profit-sharing (conditions apply)
  • Employee discount
  • Diverse, inclusive and safe working environment
  • Work-life balance
  • Flexible work hours
  • Ongoing training and learning
  • Scholarship opportunities
  • Reward and recognition program
  • Group benefit plan (conditions apply)
  • On-site parking
  • Public transportation nearby
  • Free coffee
  • Working for an employer that’s involved in the community
  • Working for a locally owned business
  • And much more

Responsibilities:

  • Foster a culture that values excellent customer service.
  • Maintain the quality of the department's presentation to ensure customer expectations are met.
  • Plan and manage daily/weekly departmental activities, objectives and seasonal changeovers.
  • Train, supervise, assist, coach, encourage, motivate, inspire and support team members in their departmental operations.
  • Manage team members' performance, provide informal and constructive feedback, and recognize achievements and efforts.
  • Prepare work schedules that meet business needs while working within budget guidelines.
  • Help with the store opening and closing responsibilities.
  • Assist in selecting and orientating new employees.
  • Resolve issues and conflicts while ensuring customer satisfaction and employee satisfaction.
  • Ensure compliance with Health and Safety regulations.

Requirements / Skills:

  • Supervisory, leadership and/or managerial experience or relevant experience.
  • Ability to work shifts (days, evenings, weekends and holidays).
  • Approachable.
  • Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching.
  • Ability to plan, organize, communicate, delegate and follow up team's activities and projects.
  • Strong computer skills.
  • Ability to work in a fast-paced environment.
  • Ability to find solutions to problems, adapt and cope with challenging situations and make difficult decisions.
  • Ability to operate cash register (asset).
  • Experience in retail sales, execution and operations (asset).
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