Front Desk Associate

Front Desk Associate (FDA) – Job Description & Requirements The Front Desk Associate is the face of the gym and one of our most important positions. The FDA is the first person a member or guest sees when they enter the gym, and the last person they see when they leave. Greeting existing and prospective members quickly and with a smile and warm friendly attitude as they enter the facility is extremely important. We want them to know we are happy they are here. The FDA is responsible for quickly and efficiently assisting guests to ensure that their needs are met and that they have a pleasant and satisfying experience. Top‑notch customer service is key for the FDA. Overview We provide the first and last impression for our members and guests. The FDA assists with a variety of tasks inside the gym, ranging from greeting to administrative duties to ensuring policies and procedures are followed. Duties Meet & greet anyone who enters the gym quickly and professionally with a friendly attitude and a smile. Immediately approach any member or guest so that you can quickly and efficiently assist them with whatever it is they need. Answer the phone in 3 rings or less with a friendly attitude, using the script provided: “Thank you for calling World Gym, this is Joe, how may I help you?” Handle the call efficiently and professionally or transfer it to the appropriate staff members. Perform various administrative tasks such as filing agreements, taking past‑due payments, updating billing or contact info, etc. Tour every guest through the facility and present and explain membership options and terms. Complete the enrollment process for all new members. Set fitness assessment appointments for every new member with the PT Manager. Perform cleaning tasks, locker‑room checks, stocking inventory, making smoothies, ringing up POS sales, etc. Ensure all World Gym policies and procedures are adhered to and that members and staff are complying with them as well. Candidate Requirements Highly motivated, detail‑oriented with excellent customer service skills and the ability to communicate effectively with members, guests and staff. Passion for fitness and helping others. Ability to learn policies and procedures quickly and follow instructions. Must be able to work in a fast‑paced, high‑volume environment and multi‑task. Basic math and verbal skills; understanding of basic accounting principles, cash processing procedures, inventory management, etc. required. Computer skills and efficient typing ability required. Must be 18+. Reporting This position reports directly to the Department Supervisor (DS) and secondarily to the General Manager (GM). Education High School Diploma and/or some college preferred. Certifications Current CPR & AED Certification is preferred. Compensation: $17.50 - $19.00 per hour The iconic World Gym brand was founded in 1976 by Joe Gold during the glory days of “Muscle Beach” in Venice, CA. It has evolved into an internationally recognized brand that has captured the imagination of people around the globe. World Gym is committed to always remaining a true gym, not a resort. This is the place for serious, no‑nonsense workouts; where great shape is an authentic passion. We believe in empowering our members to lift themselves to greatness and letting confidence thrive while the mind and body grow strong. Apply with Indeed First Name * Last Name * Email * Phone * I consent to receiving text messages about this hiring process and, if hired, future job related information from World Gym – Kelowna. This is a part‑time position. Will you work part‑time? * Do you have reliable transportation to and from work? * Are you able to lift/carry 50 pounds? * * required fields Free Gym Membership Employee Discounts Flexible Schedule I loved my job and took pride in knowing that I was helping people better their life. Management was very helpful with any issues that I had and worked with their employees. There was possibility of making more money through commission, but it wasn't stressed or need to be a pushy sales associate. I learned a lot about what the gym has to offer and supplements that they sold. All co_workers were nice and helpful. It was a fun and exciting work environment. Everyone pushed everyone to do and be better. #J-18808-Ljbffr