Customer Service Manager
4 weeks ago
OverviewCustomer Service Manager role at Hayward Holdings, Inc.. This position is based in Oakville, Ontario. Hayward Holdings Inc. is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment, including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control and energy solutions at company-owned facilities.This role is responsible for refining the strategy to efficiently process and manage orders submitted by Direct Buy customers. It involves leading a team of Customer Service Representatives to ensure timely and accurate order processing, and collaborating with functional and business leaders to design and implement effective order prioritization, fulfillment strategies, and sales programs. The position oversees direct reports based at the Oakville, Ontario facility.ResponsibilitiesProcess Direct Buy customer orders, warranty orders, and credit card transactions.Manage order exceptions and updates.Execute sales programs and promotions.Serve as the primary point of contact for Direct Buy customers, indirect dealer accounts, and general inquiries.Communicate with customers in a timely and professional manner.Manage and maintain customer, channel, and promotional pricing in coordination with the Sales, Marketing, and IT teams, ensuring ongoing compliance with SOX audit protocols and reporting requirements.Collaborate with the ERP implementation team to support the migration of data and business processes to the new D365 ERP platform.Partner with Operations, Sales, and IT to design and implement an order prioritization and fulfillment strategy that:Supports segmented order prioritization.Enables dynamic adjustments based on evolving business conditions.Measures performance against prioritization goals.Coordinate with Sales, Marketing, and IT to implement promotional programs that:Are executable by both Hayward and Direct Buy customers.Deliver on defined sales and marketing objectives.QualificationsAbility to work in a fast-paced environment and manage priorities.Excellent communication skills.Proficiency in Microsoft Excel.Strong commitment to customer service, employee efficiency, and company growth.Superior analytical and problem-solving abilities.Bilingual language skills (English/French) are an asset.ExperienceExperience managing a B2B customer-facing team.Prior experience with the AS400 system, Microsoft Dynamics 365 (D365) ERP, Power BI and Salesforce will be beneficial.Experience negotiating resolutions, finding solutions, and balancing company and customer expectations.EducationBS/BA Degree in related discipline or comparable industry experience.Physical RequirementsMust be able to sit for extended periods of time. Regularly required to stand, walk, talk and hear.Travel And CommuteThis is an office-based position, with minimal travel required: 5-10%. #J-18808-Ljbffr
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Customer Service Manager
2 weeks ago
Oakville, Canada MAUSER Full time**Responsibilities**: - Investigates and resolves any customer issues (i.e. delayed backorders) & performs root cause analysis to make improvements with cross-functional teams. - Leads, trains, and develops a team of high-performing Customer Service Representatives by holding meetings to discuss priority orders, team goals, training and new company...
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Customer Service Manager
2 days ago
Oakville, Ontario, Canada IPEX by Aliaxis Full time $80,000 - $120,000 per yearJob SummaryWe are seeking a strategic and customer-focused Customer Service Manager to lead our retail support. This role will ensure exceptional service delivery to our retail partners, including home improvement chains, buying groups, andindependent retailers. The ideal candidate has strong leadership skills, a deep understanding of retail dynamics, and a...
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Customer Service Manager
2 days ago
Oakville, Ontario, Canada Hayward Holdings, Inc. Full time $60,000 - $90,000 per yearHayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners,...
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Customer Service Manager
1 week ago
Oakville, Ontario, Canada Hayward Holdings, Inc. Full time $60,000 - $120,000 per yearOverviewHayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating,...
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Customer Service Manager
4 days ago
Oakville, Canada PolicyAdvisor Brokerage Inc. Full time**Company description** **Job description** **The way Canadians buy life insurance is changing; do you want to be part of it?** **Who we’re looking for**: We are looking for a talented Customer Service and Operations manager interested in a high growth role at an early stage, well-funded startup. Our team is small, but growing, so your role matters to...
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Customer Service Manager
1 week ago
Oakville, Canada IPEX by Aliaxis Full timeJoin to apply for the Customer Service Manager - Retail role at IPEX by Aliaxis1 day ago Be among the first 25 applicantsJoin to apply for the Customer Service Manager - Retail role at IPEX by AliaxisJob SummaryWe are seeking a strategic and customer-focused Customer Service Manager to lead our retail support. This role will ensure exceptional service...
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Customer Service Manager
3 weeks ago
Oakville, Canada Axis Communications Full timePlease click on the following hyperlinks to review details.This will be considered together with our .Customer Service Manager - Retail page is loaded## Customer Service Manager - Retaillocations: CA - Oakville 1 - Officetime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R-53172**Job Summary**We are seeking a strategic and...
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Customer Service Manager
3 weeks ago
Oakville, Canada Axis Communications Full timePlease click on the following hyperlinks to review details.This will be considered together with our .Customer Service Manager - Retail page is loaded## Customer Service Manager - Retaillocations: CA - Oakville 1 - Officetime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R-53172**Job Summary**We are seeking a strategic and...
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Bilingual Customer Service Manager
2 weeks ago
Oakville, Canada VenueVision Integrated Dealership Solutions Full timeFull-time, permanent position DESCRIPTION Provide french support, training and customer service to our existing and new customers in Quebec and maritime provinces. JOB DUTIES - Build and maintain customer relationships for the company - Guide customers through the sales process into the support phase - Provide online training and onboarding of customers for...
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Customer Service Manager
1 week ago
CA - Oakville IPEX Full time $90,000 - $120,000 per yearJob SummaryWe are seeking a strategic and customer-focused Customer Service Manager to lead our retail support. This role will ensure exceptional service delivery to our retail partners, including home improvement chains, buying groups, andindependent retailers. The ideal candidate has strong leadership skills, a deep understanding of retail dynamics, and a...
