Bilingual Technical Support Specialist

Overview As a Bilingual Technical Support Specialist (Electrical/Mechanical Systems), you’ll be the go-to expert supporting our customers and internal teams with technical challenges—primarily from the comfort of your home or office. Leveraging your strong electrical troubleshooting skills, mechanical aptitude, and customer support experience, you’ll help ensure Hörmann’s access solutions continue to meet the highest standards across North America. This is a mostly remote/in-office role (95%), with occasional travel (5%) to support on-site operations, installations, or trade shows. What You'll Be Doing Providing bilingual technical support (French & English) via phone, email, and video to customers, dealers, and internal teams. Diagnosing and resolving electrical and mechanical issues related to control systems, including PLCs, relay logic, and inverters. Supporting field operations remotely, and occasionally assisting on-site with installations, repairs, or maintenance when necessary (5% travel). Assisting with warranty claims processing, troubleshooting documentation, and technical records. Collaborating with Engineering and R&D teams on product testing, prototyping, and continuous improvement. Contributing to marketing initiatives such as technical support for trade shows and showroom/display setup (as needed). Helping create and maintain manuals, installation guides, and training materials for internal and external users. Following all health & safety protocols and contributing to a safety-first work culture. What You Bring To The Table Languages: Fluent in French and English (spoken & written) – required Education: Diploma in Electrical or Mechanical Engineering Technology (or equivalent technical background) Experience: Hands-on experience in field service, technical support, or customer service ⚙️ Skills & Knowledge: Strong understanding of electrical systems, control panels, PLCs, and basic relay logic Some mechanical aptitude (installation, troubleshooting) Clear, confident communicator with excellent customer service skills Tech-savvy – proficient in Microsoft Office and able to learn technical software quickly Organized, independent, and able to manage multiple priorities from a remote environment Why You\'ll Love Working Here We Offer: Competitive compensation + performance incentives Comprehensive benefits – health, dental, vision, and life insurance Generous vacation and paid time off Retirement savings plan with company contributions Career development and continuous learning opportunities A collaborative culture where your ideas matter More Than a Job – A Culture You Can Be Proud Of At Hörmann, our core values guide everything we do: Respect – #BeKind: We treat each other with empathy and fairness. Teamwork – #StrongerTogether: We win together – across teams and geographies. Passion – #HeartAndSoul: We bring pride and energy to our work. Courage – #BeBrave: We act with confidence and integrity in every decision. We’re also proud to foster a culture of Diversity, Equity, Inclusion & Belonging, where every team member is empowered to be their authentic self. About Hörmann Hörmann is a global leader in access solutions, serving residential, commercial, and industrial markets. Our North American team is growing rapidly, and we’re focused on building something extraordinary – together. If you’re passionate about solving technical challenges and supporting innovative products, we want to hear from you. Ready to Make an Impact? If you\'re ready to bring your technical skills, bilingual expertise, and customer-focused mindset to a team that values you – apply now and help shape the future of Hörmann across North America. #J-18808-Ljbffr