Bilingual Customer Support Rep

2 weeks ago


Ontario, Canada Bilingual Source Full time

Bilingual Technical Support Representative - Onsite Onsite Role / Regular Hours / Offer On-Site Games Room / Above Average Starting Salary / Growing Company. Looking for an amazing opportunity in Technical Support? Our client, a leader in their industry, is actively looking to add a bright and ambitious Bilingual Technical Support Representative to join their team- a superstar individual with two years of experience who is ready to jump into a long-term opportunity and grow within the company Key Roles and Responsibilities: Receive calls regarding hardware/software from clients who use the technology on a daily basis. Identify and understand the inquiry and record the information in the database. Analyze and assess routine problems with each client over the phone. Establish a timeline and provide the client with some follow-ups. Required Experience / Education: Bachelor of Science or College degree in Computers completed. 2 years experience minimum in Technical Support. Proficient in MS Office (Word, Excel, Power Point, Outlook). Perfectly bilingual in French and English. Highly Desired Competencies: The ability to understand technical issues and resolve them promptly. A go-getter, do-what-it-takes attitude. Great interpersonal skills when providing client support. Exceptional multi-tasking and organizational skills.



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