Director, Maintenance Work Management

3 weeks ago


Calgary, Canada WestJet Full time
p>WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. p>The Maintenance Operations Control Director (OCC) is responsible for overseeing all maintenance control and planning personnel and ensuring optimal performance in fleet maintenance and compliance in the Maintenance Operations Control Centre (MOCC).Acting as the key counterpart to the Director of OCC, this role requires a strategic balance between commercial decisions and their impact on fleet compliance, maintenance efficiency, and aircraft utilization. A key aspect of this role is ensuring real-time operational support for the airline’s fleet.This critical role involves managing and coordinating maintenance actions, tracking fleet status, and mitigating operational disruptions to maintain high levels of safety and reliability. The Director will lead a team responsible for implementing processes that enable efficient fleet management, effective troubleshooting, and regulatory compliance.Direct the day-to-day operations of the Maintenance Operations Control Center to ensure safe, reliable, and on-time fleet performance.Work closely with the Director of Operations Control Center (OCC) to influence scheduling and aircraft positioning strategies.Oversee the coordination of all maintenance control activities, including troubleshooting, real-time decision-making to resolve in-flight or on-ground maintenance issues and approving aircraft for return-to-service to minimize operational impact and ensure compliance with regulations.Accountable for the development of maintenance plans for all aircraft within the WestJet Group fleets.Collaborate with cross-functional teams to ensure maintenance schedules align with regulatory requirements and operational needs.Regulatory Compliance and Safety Ensure all maintenance operations are conducted in compliance with regulatory requirements and organizational safety standards.Regularly review and report on maintenance performance metrics, ensuring adherence to regulatory and company standards.Promote a safety-first culture within the maintenance team and across operational departments.Lead, mentor, and develop a team of maintenance planners and controllers, fostering a high-performance culture with a focus on safety, efficiency, and accountability.Provide ongoing training and development opportunities, ensuring team members are equipped with the skills and knowledge to manage complex maintenance situations.Conduct regular performance reviews, set goals, and provide coaching to promote individual and team growth.Process Optimization and Performance Tracking Implement best practices and innovative approaches to optimize maintenance processes, reduce response times, and improve fleet availability.Establish and track key performance indicators (KPIs) to measure operational efficiency, reliability, and effectiveness of the MOC team.Use data-driven insights to identify areas for improvement, streamline workflows, and enhance overall MOC performance.Bachelor’s degree in Aviation Maintenance, Engineering, or a related field; li>Minimum of 8 years of experience in aircraft maintenance or maintenance operations control, with at least 5 years in a leadership role within an airline.Licenses and Certifications Valid Aircraft Maintenance Engineer (AME) license preferred.In-depth knowledge of regulatory compliance standards (TCCA, FAA, etc.).Proficiency in maintenance tracking and fleet management software.
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