BI Service Delivery Manager

2 weeks ago


Old Toronto, Canada BGIS Full time
p>Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

SUMMARY

The Facility Services Manager is accountable for day-to-day operations, vendor escalation and management of service delivery for the client(s) they support, as well as reporting and analysis with regard to work order management and assists in the review, development and implementation of related processes and initiatives.

KEY DUTIES & RESPONSIBILITIES

Facility Management

  1. Review Priority works orders – communicate and follow up on priority orders to vendors and ensure they are addressed in a timely manner to meet KPI requirements.
  2. In cooperation with the Service Delivery Team, update WO statuses if verified to be completed or resolved during follow up.
  3. Correcting information in the system, addresses, phone numbers.
  4. Review and approve billing for tech services.
  5. Review and approval of invoices for payment (Oracle).

Client / Service Management

  1. Make and receive calls/emails from the vendors and client partners for follow ups on work order status.
  2. Primary escalation point for taking care of any issues regarding service.
  3. Involvement in specific Emergency work orders may need to be managed from start to end.

Quality Compliance

  1. Execute quality & compliance team activities that support the quality compliance contractual obligations.
  2. Interface with BGIS management and client management to identify applicable regulatory and compliance requirements and ensure accurate understanding of those requirements between BGIS and the client.
  3. Provide input for planning, development, execution and improvement of compliance-related processes and programs.
  4. Assist in the implementation of compliance-related processes through activities such as coordination of process implementation with relevant stakeholders, process documentation, providing contents to presentations, etc.
  5. Identify any quality, compliance and contractual issues and communicate them to the appropriate BGIS and customer management teams. li>
  6. Comply with all company policies and procedures and adhere to company standards.

KNOWLEDGE & SKILLS

  1. Bilingual FR and EN
  2. 3-5 Years of Relevant experience in Facility Management or Vendor Management.
  3. Demonstrated organizational, project planning and management skills.
  4. Technical writing skills.
  5. Good writing and verbal communication skills.
  6. Good training and presentation skills.
  7. Strong proficiency in MS Excel, PowerPoint and Word, Power BI.

Licenses and/or Professional Accreditation

  1. None Required.

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