Application Support Engineer, Trilogy

3 weeks ago

Victoria Toronto Montreal Calgary Vancouver Edmonton Old Toronto Ottawa Mississauga Quebec Winnipeg Halifax Saskatoon Burnaby Hamilton Surrey Halton Hills London Regina Markham Brampton Vaughan Kelowna Laval Southwestern Ontario R, Canada Trilogy Full time

Application Support Engineer, Trilogy (Remote) - $60,000/year USDJoin to apply for the Application Support Engineer, Trilogy (Remote) - $60,000/year USD role at Crossover. This role focuses on advanced AI‑driven support across multiple enterprise software products. The opportunity is for a full‑time (40 hours per week) contractor with a compensation level of $30 USD/hour, equating to $60,000 USD per year.Base pay range$30.00/hr – $30.00/hrWhat You Will Be DoingSolve complex technical issues that have defeated our advanced AI systemsAnalyze patterns in escalated tickets to identify AI improvement opportunitiesContribute technical expertise to enhance AI capabilities across multiple enterprise productsMaster new products rapidly to maintain exceptional resolution standardsImplement creative solutions for our most challenging customer problemsWhat You Won’t Be DoingHandling routine tickets that our AI can resolve—our AI eliminates the mundaneTaking two months to get up to speed—you will be mastering multiple products within your first monthRelying on managers for solutions—self‑sufficiency is non‑negotiableWorking within a single product silo—your expertise will span across our diverse portfolioBasic RequirementsMinimum 3 years of experience in technical customer support rolesAdvanced generative AI proficiency beyond basic use cases (demonstrated ability to create automated workflows, develop custom GPTs, and integrate AI tools)Exceptional self‑learning capabilities with proven track record of mastering complex technical concepts independentlyCurrent residence in North or South AmericaWorking with usThis is a full‑time (40 hours per week), long‑term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD per year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. #J-18808-Ljbffr

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