Communication & Information Management Coordinator

Position OverviewReporting directly to the Director Provincial HR Shared Services this position is part of a team providing support to Provincial HR Shared Services (PHRSS) Organization Chiefs (Managers) and Timekeepers throughout the Provincial Health Region. This role is responsible for developing maintaining and improving internal processes including introducing new technology and tools. The PHRSS team is responsible for the diversified employment payroll and benefits functions in SAP and QHR for both union and non-union employees across the Province of Manitoba.Major ResponsibilitiesMonitors departmental work systems to ensure that data workflows run smoothly and resolves any issuesSupport maintain and improve case assignment prioritization and escalation processes; regularly analyze effectiveness and suggest improvements to team managers and supervisorsDesign build and maintain reporting solutions by consolidating and analyzing data from all work systemsBuild and maintain automation tools (Power Automate Excel Microsoft Teams etc.) to streamline internal and cross-departmental processesCollaborate with PHRSS team members to assess processes identify common issues and implement improvements; update and communicate changes to end usersManage the documentation library on SharePoint site keeping Technical Documentation (TD) clear accurate and usefulDevelops and maintains high quality and effective communications process documents job aids and courseware materialUtilizes the Learning Management System (LMS) registration system for class availability student movement and evaluationsCreate maintain and update SharePoint training resources and training environmentsMentor and coach Provincial HR shared service staffReview system update requirements; test and communicate changesAdheres to all safety and health regulations and safe work practices.ExperienceOne to three years experience in instructional design or technical writing or courseware developmentDemonstrated proficiency in the use of Microsoft Office applications including Power BI and advanced Excel skills requiredSuperior ability to manage complex plans and coordinate multiple activities in a fast-paced environment is essentialPrevious Training or Education experience is an assetQualifications and SkillsExcellent command of the English Language (oral and written)Ability to effectively contribute to a team with problem solving skills essential.Ability to maintain a high level of confidentiality.Ability to be a quick learner in a fast-paced environment and work effectively under pressure to meet deadlines.Demonstrated ability to deliver results in a dynamic environmentWe have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family friends and neighbours please apply today.Interested candidates should select the Apply icon below to upload their cover letter resume and copy of licenses / certification.This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search) Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.Key SkillsNetwork securityActive DirectoryCustomer ServiceInformation Technologydesk supportAccess PointsEmailWindowsPhone CallsTroubleshootUser AccountslaptopsSetuphardwareTechnical Support #J-18808-Ljbffr