Bilingual Training Specialist

Shore is an IT and strategy consulting firm focusing on innovation in the public sector. We deliver services and tools that advance public sector organizations and the services they provide.Shore’s working environment is flexible, collaborative, and down to earth. We work hard and deliver exceptional quality, but don’t take ourselves too seriously in doing so.What it’s like to work at Shore:Flexible culture and working environmentOpportunities to learn and advanceContribute to innovative projectsBe encouraged to bring your own ideas forwardJob DescriptionThe Bilingual Training Specialist is a key part of Shore’s product management team reporting to the Director of Product Management. The Bilingual Training Specialist will design, develop, and deliver training content, processes, tools, and metrics to support customer learning and adoption outcomes for individuals and groups. This role will enable customer success through end user solution adoption. You will work closely with Shore’s technical solutions and project delivery teams to develop and deliver human-led, as well as digital training experiences to customers’ end users.Primary ResponsibilitiesTrainingDesign, deliver, and maintain user adoption and training plans for Shore’s product suites including digital, self-guided, and train-the-trainer approaches.Create, author, and deliver human-led training sessions for end users to support adoption of Shore’s software products and solutions in English and French, as needed.Develop customizable scenario-based case studies and modulesDevelop online learning and performance support strategies as well as practical feedback mechanismsCoordinate and lead train-the-trainer sessions using the latest in industry best practices and techniques Document and conduct knowledge transfer of training program, processes and toolsDevelop a training program that will provide overall support and guidance to clients and end users as well as developing materials and training modules that allow for customization as requiredAlign training activities and materials to support the broader communications, adoption and training planCustomer Needs and Requirements AnalysisProvide software analysis, gather clarifying requirements, code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, and software reliability analysisApply a collaborative and mindful approach when working with team members and clients. For example, apply an understanding of your role in the SDLC cycle and how it impacts and is impacted by others in the organization and other projectsEstablish and maintain consistent reporting / communications structure - define business requirements and report back to clients and stakeholdersConduct meetings and presentations to share ideas and information - act as a liaison between stakeholders and users / other team membersQualificationsBachelor Degree or technical certification (Computer Science or Engineering related field)Professional technical training certification preferred – i.e. CPT, CPTM, etc.5-10 years of experience in software / technical training and business analysis– involving professional, adult audiencesBilingual - fluent in French and EnglishProven experience in instructional design and implementation; has current fluency in instructional techniques, methodologies and technology developmentsDemonstrable experience delivering training for customized software applications and systemsBuilding a training program to support implementation and operations activities required to generate and sustain system adoptionUnderstand adult education / training principles and demonstrates effective principle applicationCan demonstrably create and predictably deliver a training programAble to articulate and teach specialized clinical and business system usage across groups of differing experience and expertiseExperience with Jira and applicable LMS toolsExperience working with various software, and peripheral equipment, e.g.., Windows, MS Office, Outlook, MS Project, PowerPoint, Visio, etc.Experience with application testing (unit testing), data analysis and/or system analysis.Excellent presentation, technical writing, and training delivery skillsWell-developed task and training workstream management, including issue management and escalationCoaching, leadership, facilitation and change management skills and strategiesExperience developing system requirements: business, stakeholder, solution (functional and non-functional) and transition requirementsExperience developing business analysis artefacts, such as business requirements documents, use cases, data flow diagrams, etc.Experience developing business processes and process modellingDemonstrated oral and written skills; strong interpersonal and facilitation skillsAdditional InformationThis is a full-time, permanent role. We provide a competitive salary and benefits. Prior to an interview, selected applicants will receive an assessment of your development skills.Currently, all work is being done remotely. We may ask staff to return to onsite work at a later date. #J-18808-Ljbffr