Project Manager/ Implementation Consultant

2 weeks ago

Surrey, Canada Henry Schein One group Full time

Henry Schein One (HSOne) is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients.

Exan Software (Exan) has over 20 years of experience developing and supporting software in dental markets in Canada and throughout the world. As part of Henry Schein One, Exan’s products support the Canadian Dental Practice Management and Global Academic-Dental markets. Our on-premise products are well established with strong customer loyalty while our cloud product customer base is growing every year.

The Implementation Consultant is responsible for delivering implementation and training for our enterprise on-premise software, axiUm. The successful candidate will have a demonstrated track record of building solid relationships with our clients by providing them with an exceptional service experience through well-developed tools and a robust customer-centric attitude. Key traits include having a sense of urgency and ownership, and the need to provide accurate, timely solutions. In this role, you will leverage your project management and consulting skills.

At Exan, you will be part of a culture that embraces ownership, collaboration, and creativity and allows you to impact our company's success directly. As an Exan team member, you will embrace open communication and be part of a flexible, high-performing environment.

This is a hybrid role, with one to two days in office per week, to facilitate brainstorming and team building. Our office is located across from Guildford Mall, in Surrey, BC.

Key Responsibilities:

  • Plan and execute deliverables based on confirmed scope, goals, timelines and resource needs.
  • Ensure deliverables are met on time, within scope and within budget.
  • Use project management tools to track deliverables progress, risks, tasks and manage communication with the team and clients.
  • Analyze customer workflows and provide recommendations on how best to utilize our software to achieve their business goals.
  • Lead software configuration, testing and deployment based on client’s needs.
  • Implement and configure the software by entering the necessary data and settings based on the client’s workflow requirements.
  • Conduct testing and examine every component of the software to make sure they work based on the requirements.
  • Create and maintain project documentation, including configuration checklist, testing scripts and training materials.
  • Train new and existing users remotely and on-site on best business practices, fitting their institution's needs to our software and ensuring effective adoption and usage.
  • Deliver presentations or consultations to new and existing users (range from 1 user to 60 users) remotely or on-site in a classroom setting.
  • Liaise with the client and internal project team according to standard processes, and provide end-user feedback with the goal to improve the project cycle, product quality and usability.
  • Deliver exceptional service experiences with clients.
  • Mentor new hires.

Qualifications & Requirements:

  • 4+ years experience in a client-facing enterprise application implementation consulting role.
  • A degree or diploma in a post-secondary technical program or related experience.
  • Proven software implementation experience, including workflow analysis, configuration, testing and training.
  • Exceptional customer-focused attitude, with excellent verbal and written communication skills.
  • Demonstrated critical thinking, troubleshooting, and problem-solving abilities in a high-pressure environment.
  • Experience in the dental or health care industry is an asset.
  • Up to 40% of Canada, U.S., and international travel to support team members at client sites or to attend industry conferences and events.

Our Recruiting Process:
We try to make our process as simple as possible while still giving us opportunities to learn about each other.

  1. Intro/screening call with our Recruitment Team.
  2. Short online behavioural and cognitive assessment.
  3. Video Interview with Hiring Manager.
  4. Onsite Panel Interview.

Compensation & Benefits:

The posted range for this position is between $85,000 CAD - $90,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. Many factors go into determining employee pay within the posted range including prior experience, training, current skills, certifications & education etc.

Our benefits also include:

  • 3% RRSP matching.
  • Comprehensive health benefits plan, including 100% drug coverage.
  • 3-week paid vacation, growing up to 5 weeks with tenure.
  • Unlimited paid flex days.
  • Paid Birthday off.
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