Fraud & Loss Prevention Lead

Fraud & Loss Prevention Lead – Cogeco Connexion Join to apply for the Fraud & Loss Prevention Lead role at Cogeco Connexion. Company Overview Cogeco is expanding into the Canadian mobile market while accelerating growth in the U.S. with Breezeline Mobile. We’re looking for a highly analytical and driven Fraud Loss Prevention Lead to join our frontline defense against emerging fraud risks. Job Description In this pivotal role you’ll help protect our customers, network, and revenue by identifying, investigating, and mitigating complex fraud threats across North America. You’ll work closely with cross‑functional teams to strengthen fraud prevention strategies and ensure a secure, trusted customer experience. Key Responsibilities Proactively identify, analyze, and investigate emerging fraud trends across all lines of business including subscription fraud, identity theft, network abuse, and roaming fraud. Leverage expert‑level SQL and BigQuery skills to query, manipulate, and interpret large datasets; build, test, and deploy sophisticated logic and queries that detect anomalous or suspicious activity in real time. Perform complex statistical analysis and develop predictive models to identify risk patterns, forecast potential losses, and measure the effectiveness of fraud controls. Conduct comprehensive TRVA (Threat, Risk, and Vulnerability assessments) to assess systemic vulnerabilities across fraud systems, tools, and processes and provide recommendations to strengthen detection frameworks and reduce exposure. Perform vulnerability assessments to pinpoint control gaps, emerging fraud vectors, and operational weaknesses; collaborate cross‑functionally to implement remediation plans and preventive measures. Translate complex analytical findings into clear, concise reports and dashboards for leadership and key stakeholders, providing actionable insights to guide fraud mitigation strategies and operational improvements. Partner closely with IT, Network Engineering, Sales, and Customer Operations to design, implement, and refine preventative and detective fraud controls that align with business objectives. Automate key reports, dashboards, and recurring analyses to enhance data availability and improve operational efficiency across the Fraud Management and Operations teams. Stay current with emerging fraud schemes, technologies, and analytical tools, identifying opportunities to enhance intelligence, detection methodologies, and decision‑making processes. Academic Training Bachelor’s degree in Data Science, Statistics, Economics, Computer Science, or a related quantitative field. Work Experience 5‑7 years of experience in fraud management within the wireless or telecom industry, with expertise in fraud detection systems, machine learning models, and risk mitigation strategies. Strong understanding of the telecommunications fraud landscape, including knowledge of telco fraud such as SIM swap and identity fraud. Industry certifications (e.g., CFE, CFCS), experience with fraud management platforms (e.g., Actimize, ThreatMetrix), and knowledge of telecom regulatory compliance related to fraud prevention. Specific Competencies Bilingual in English/French (preferred) and ability to work across diverse environments. Expert‑level proficiency in SQL and Google BigQuery. Experience with data visualization tools such as Tableau or Looker is a significant asset. Intellectual curiosity and a genuine eagerness to learn, dissect complex problems, and adapt to new challenges. Ownership & accountability – proactive, self‑starting mentality with proven ability to manage complex projects. Business judgment – ability to move beyond data to understand the strategic and financial impact of findings. Location Burlington, ON or Montreal, QC (Hybrid – minimum one in‑office day per week). EEO and Diversity Statement At Cogeco, diversity is an essential asset to our organization’s performance. We are committed to providing equal opportunities to all qualified individuals, regardless of cultural and individual differences. The company strives to build teams that reflect the diverse profiles and backgrounds of both our customers and communities. Cogeco is committed to creating a more diverse and inclusive environment and to welcoming all colleagues. If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Finance and Sales Industries Telecommunications #J-18808-Ljbffr