Fraud & Loss Prevention Lead

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type: Regular Job Description: Cogeco is expanding into the Canadian mobile market while accelerating growth in the U.S. with Breezeline Mobile. We’re looking for a highly analytical and driven Fraud Loss Prevention Lead to join our frontline defense against emerging fraud risks. In this pivotal role, you’ll help protect our customers, network, and revenue by identifying, investigating, and mitigating complex fraud threats across North America. You’ll work closely with cross-functional teams to strengthen our fraud prevention strategies and ensure a secure, trusted customer experience. KEY RESPONSIBILITIES Proactively identify, analyze, and investigate emerging fraud trends across all lines of business including subscription fraud, identity theft, network abuse, and roaming fraud to protect customers, network integrity, and revenue. Leverage expert-level SQL and BigQuery skills to query, manipulate, and interpret large datasets. Build, test, and deploy sophisticated logic and queries that detect anomalous or suspicious activity in real time. Perform complex statistical analysis and develop predictive models to identify risk patterns, forecast potential losses, and measure the effectiveness of fraud controls. Conduct comprehensive TRVA (Threat, Risk, and Vulnerability assessments) to identify, evaluate, and mitigate systemic vulnerabilities across fraud systems, tools, and processes. Provide recommendations to strengthen detection frameworks and reduce exposure to financial and reputational risk. Perform vulnerability assessments to pinpoint control gaps, emerging fraud vectors, and operational weaknesses; work cross-functionally to implement remediation plans and preventive measures. Translate complex analytical findings into clear, concise reports and dashboards for leadership and key business stakeholders. Provide actionable insights and recommendations to guide fraud mitigation strategies and operational improvements. Partner closely with IT, Network Engineering, Sales, and Customer Operations to design, implement, and refine preventative and detective fraud controls that align with business objectives. Automate key reports, dashboards, and recurring analyses to enhance data availability and improve operational efficiency across the Fraud Management and Operations teams. Stay current with emerging fraud schemes, technologies, and analytical tools. Identify opportunities to enhance available intelligence, detection methodologies, and decision-making processes. ACADEMIC TRAINING Bachelor's degree in Data Science, Statistics, Economics, Computer Science, or a related quantitative field. WORK EXPERIENCE 5-7 years of experience in fraud management within the wireless or telecom industry, with expertise in fraud detection systems, machine learning models, and risk mitigation strategies. A strong, demonstrated understanding of the telecommunications fraud landscape is required. You must be able to "speak the language" of telco fraud (e.g., SIM swap, Identity Fraud). Industry certifications (e.g., CFE, CFCS), experience with fraud management platforms (e.g., Actimize, ThreatMetrix), and knowledge of telecom regulatory compliance related to fraud prevention. SPECIFIC COMPETENCIES Bilingualism (English/French): is an asset, along with the ability to work across diverse environments (remote, warehouses, offices). This hybrid role requires a minimum of one in-office day per week. Expert-level proficiency in SQL and Google BigQuery is essential. Experience with data visualization tools (e.g., Tableau, Looker) is a significant asset. Intellectual Curiosity: A genuine eagerness to learn, dissect complex problems, and adapt to new challenges and data environments. Ownership & Accountability: A proactive, self-starting mentality with a proven ability to manage complex projects from inception to completion. Business Judgment: The ability to move beyond the data to understand the "so what"—the strategic and financial impact of your findings. Location: Burlington, ON or Montreal, QC (Hybrid) At Cogeco, diversity is an essential asset to our organization’s performance. We are committed to providing equal opportunities to all qualified individuals, regardless of cultural and individual differences. We strive to build teams which reflects the diverse profiles and backgrounds of both the customers and communities we serve, firmly believing that this distinguishes Cogeco from competitors and contributes to our signature of excellence. #LI-HYBRID At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging. By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers. If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com #J-18808-Ljbffr