Director, Engineering Program Manager

1 month ago


Mississauga, Canada PointClickCare Full time
p>PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. p>

About the Team:

The Engineering Program Management is responsible for the management of Software Development Lifecycle (SDLC) process, ensuring timely execution and readiness of software deployments. Engineering Program Managers work closely and collaboratively with Engineering Directors, Development Managers, Engineers, Product Management, DevOps and SaaSOps.

About the Role:

Reporting to Manager, Engineering Program Management, the Engineering Program Manager (EPM) will be responsible for supporting Engineering teams for multiple LOB’s. You will work closely with the Engineering Directors and Managers and other key stakeholders to facilitate and lead the definition of ‘ready’ prior to the start of a development cycle, then drive teams to achieve ‘code complete’ and reach the definition of ‘done’ according to the plan.

  1. Ensure effective management and execution of the SDLC process, as well as the completion of technical and business dependencies.
  2. Responsible for enabling cross-functional collaboration for project, or release deliverables, between Product, Engineering and SaaSOps.
  3. Deliver clear, concise, and frequent communication of the status of project/sprint execution and compliance with the target business objectives, to the project and business teams, as well as senior management.
  4. Work independently on large-sized projects or releases with high degrees of complexity and multiple dependencies.
  5. Facilitate and lead agile development practices, scrum of scrums.
  6. Escalate concerns to the team members, stakeholders and senior management when appropriate.
  7. Continuously improving software development planning and delivery processes. li>
  8. Coach, mentor, motivate, and supervise project team members and other project managers.
  9. Formulate/report on the organizational KPI’s to track efficiency, predictability, and quality metrics throughout the software delivery cycle.
  10. Extract useful metrics from agile tools that teams can use in their own continuous improvement processes.

Your Key Strengths:

  1. A minimum of 3 years of project or release management experience, with a minimum of 3 years in software development, lifecycle or technology management in a scrum or agile environment.
  2. Proven record managing software development projects with multiple interdependencies or as a release manager in a Software as a Service (SaaS) environment, including Mobile and Cloud deployments.
  3. Possesses extensive knowledge of software development lifecycle processes, release management, and knowledge of agile development methodologies (Scrum, Kanban).
  4. Exceptional time management and prioritization skills, with great attention to detail.
  5. Self-directed and self-motivated, with a high level of organizational skills for facilitating project team interactions, accurate/efficient project data organization, investigating process gaps and driving solutions.


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