Director, Digital Performance and Adoption

4 weeks ago


Old Toronto, Canada Société Financière Manuvie Full time
p>The Opportunity

We are looking for an expert and highly motivated Director, Business Transformation to join Canada segment’s Technology & Operations Strategy team.

We are at the forefront of transforming our business and operating model using the latest artificial intelligence and automation innovations. This role will accelerate Canada’s business and technology transformation in support of our Digital Customer Leader (DCL) ambitions, by engaging with business leaders to understand business strategies, objectives and key results, driving complex business transformations, executing capability and value stream assessments to address end-to-end business and technology impacts, and ensuring ongoing alignment between strategy and execution.

We are an organization that values diverse and big thinking, rewards both behaviors and delivery, and focuses on growth and continuous improvement - all in support of Manulife’s mission to help clients and one another succeed.

  • Engage with business leaders to understand business strategies, objectives and key results, drive complex business transformations, execute capability and value stream assessments to address end-to-end business and technology impacts, and ensure ongoing alignment between strategy and execution.
  • Drive innovation and transformation for foundational capabilities to improve benefit through process standardization and technology re-use. Identify common business and solution patterns; li>
  • Develop an integrated view of organization’s business architecture to support capability, value stream or customer journey assessments and to define and govern outcome-based transformation roadmaps.


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