Client Experience Manager

4 weeks ago

Barrie, Canada Industrial Safety Trainers Inc. Full time

Barrie | Sales and Growth Team | Full Time Overview The Client Experience Manager is pivotal in driving customer satisfaction and business growth. This role requires high motivation, adaptability, and an entrepreneurial spirit. You will manage customer service and sales activities, ensuring clients are well-informed about training opportunities and their satisfaction is guaranteed. The successful candidate will thrive in a dynamic environment, excel in building trust, and deliver exceptional value to customers. Success In The Role Customer Satisfaction Rate: Maintain a 90% satisfaction rate. Lead Conversion: Achieve a 20% conversion rate of leads to clients. Response Time: Respond to all inquiries within 24 hours. Recertification Compliance: Ensure 95% of clients complete necessary recertifications on time. Customer Retention: Maintain a client retention rate of 85%. Key Responsibilities Customer Care and Satisfaction: Develop and implement client care strategies to establish the company as the preferred choice for clients, ensuring that our brand evokes trust and integrity. Collaborate with clients to ensure satisfaction and offer additional services, fostering a culture of accountability and transparency. Manage communications about available training programs, including recertifications, public training, and special events. Leverage customer feedback to continuously improve the customer experience, demonstrating a commitment to excellence and proactive problem solving. Stay updated with industry trends and best practices. Maintain a warm and welcoming environment that prioritizes client well-being and safety. Sales and Business Development: Steward sales strategies that include ambitious targets and tangible goals. Identify prospects through personalized emails, cold calls, and social selling. Build and maintain a database of business leads. Seek new opportunities through thorough market research and stay updated with industry trends and best practices. #J-18808-Ljbffr

  • Client Experience Coordinator

    4 weeks ago

    Barrie, Canada Kinark Child and Family Services Full time

    Company Description Kinark Child and Family Services is a leading organization in Ontario dedicated to supporting children and youth with complex needs and their families. Through its three primary program streams—Child and Youth Mental Health, Autism, and Forensic Mental Health/Youth Justice—Kinark provides essential services to promote better life...

  • Client Experience Coordinator

    2 weeks ago

    Barrie, Canada Learn2 Full time

    The Client Experience Coordinator is responsible for providing full lifecycle support to client initiatives. From helping ensure sales follow up, to providing administrative support of the training calendar and material prep. **What does Learn2 have to offer you?** Opportunities to learn about team, leadership, communications, sales, and business skills....

  • Team Lead, Client Experience

    2 weeks ago

    Barrie, Canada Sephora Full time

    **Job ID**: 233581 **Store Name/Number**: ON-Georgian (0594) **Address**: 509 Bayfield St., Barrie, ON L4M 4Z8, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can...

  • Manager, Client Services

    1 week ago

    Barrie, Ontario, Canada SafetyCo Partners Inc. Full time $60,000 - $75,000 per year

    Manager, Client Services & Key AccountsTeam: Sales & GrowthLocation: Barrie or Waterloo, Ontario (regular travel across SafetyCo Training Centres)Type: Full-time, PermanentWhy This Role ExistsSafetyCo is growing fast — and so are our client expectations. The Manager, Client Services & Key Accounts leads our Client Services team across multiple locations,...

  • Barrie Client Experience Coordinator: Elevate Service

    4 weeks ago

    Barrie, Canada Kinark Child and Family Services Full time

    A leading organization in Ontario is looking for a Client Experience Coordinator in Barrie. This full-time role involves ensuring high-quality service delivery, addressing client inquiries, and enhancing customer satisfaction. Ideal candidates will have strong customer service skills and experience in client coordination. The organization is dedicated to...

  • Client Care Intake Manager

    1 day ago

    Barrie, Ontario, Canada Home Care Assistance of Barrie, Ontario Full time $68,000 - $70,000

    Client Care Intake Manager full time positionAre you an experienced registered practical nurse (RPN), seeking a rewarding career that cares for others in a professional practice that cares for you? As a Client Care Manager you will assess and determine client care needs, engage with clients, caregivers and other healthcare professionals. Building strong...

  • Autism Services Client Experience Coordinator

    4 weeks ago

    Barrie, Canada Kinark Child & Family Services Full time

    A leading child and family services provider in Barrie, Ontario, is seeking a Client Experience Coordinator. This full-time role involves providing information and administrative support to clients, ensuring seamless communication among clinicians and families. The ideal candidate is bilingual, has experience in clinical coordination, and possesses strong...

  • Real Estate Agent

    1 week ago

    Barrie, Canada Keller Williams Experience Realty Full time

    Are you a motivated and ambitious individual with a passion for real estate? Keller Williams Experience, a leading name in the industry, is expanding and looking for dynamic Real Estate Agents to join our growing team. Why Keller Williams? Extensive Coaching and Training Program: At Keller Williams we invest in your success. Our comprehensive training...

  • Real Estate Agent

    7 days ago

    Barrie, Canada Keller Williams Experience Realty Full time

    Are you a motivated and ambitious individual with a passion for real estate? Keller Williams Experience, a leading name in the industry, is expanding and looking for dynamic Real Estate Agents to join our growing team. Why Keller Williams? Extensive Coaching and Training Program: At Keller Williams we invest in your success. Our comprehensive training...

  • Bilingual Client Experience Coordinator

    4 weeks ago

    Barrie, Canada Kinark Child and Family Services Full time

    A social service organization in Barrie, Ontario, is seeking a candidate for a role requiring expertise in social services and bilingual proficiency. The ideal candidate has a relevant degree and at least one year of experience in clinical coordination. Strong communication skills and familiarity with the Ontario Autism Program funding are essential. This...