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Academy Site Manager

2 months ago

Vancouver, Canada DoorDash Canada Full time
About the Team

We’re looking for a people-focused leader and experienced warehouse specialist to lead one of our DashMart facilities. DashMart is a new convenience and grocery store from DoorDash, focused on delivering household essentials, favorite snacks, and light groceries right to our customers’ doorsteps on-demand.

About the Role

In this role, you’ll manage a 5-10k sq ft distribution center, the local warehouse operating team, and be responsible for ensuring we maintain high quality for our customers.

You’re excited about this opportunity because you will…
  • Lead: Recruit, lead, coach & retain a high-performing team of Shift Leads (3+) and Operations Associates (6+). Set your team up for success to work safely and productively. As a leader, you will be responsible for building a strong, positive culture and will be accountable for driving strong employee satisfaction scores. You’ll partner with your Shift Leads to effectively delegate daily tasks and ensure high performance from your team.
  • Own: You will own the day-to-day operations of one of our DashMart warehouses, ensuring the site processes run smoothly, efficiently and safely. You’ll own scheduling and be responsible for managing a labor budget. You will be responsible for ensuring your warehouse meets site-level metric goals.
  • Delight customers: Lead your team in providing our customers with the best possible experience on each and every order. You will be responsible for maintaining key quality metrics including order accuracy and fulfillment speed. Work cross-functionally with central teams including our inventory and training teams to provide your team with the tools and resources to achieve this goal.
  • Strategize: Use data to identify pain-points or areas of inefficiency within our warehouse and current processes. Design, build and execute process improvement projects to improve our warehouse operations, quality metrics, and the employee experience.
We’re excited about you because…
  • You’re a proven leader. You have managed high-performance teams of 10+ employees.
  • You act like an owner. You do what it takes to support a 24/7 business across multiple shifts. You’re excited to have ownership over a new and rapidly growing business.
  • You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking.
  • You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments.
  • You’re analytical. You let data win arguments. You are a data-first problem solver and you have experience using Excel or Google Sheets to analyze data, including using basic formulas and creating pivot tables.
  • You have 3+ years’ experience: In Operations, Warehouse Logistics, Retail Management, Fulfillment, or related field.
  • You have 1+ years of experience managing a team.
  • You have a college degree, or relevant professional work experience.
  • You have flexibility in your schedule. As the leader of the site, you will need to ensure your team and the site is fully supported, requiring some late night and weekend availability.
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