Customer Service Supervisor
2 weeks ago
- Secondary (high) school graduation certificate
Languages
English
Education
- Secondary (high) school graduation certificate
- or equivalent experience
1 year to less than 2 years
Work setting
- Retail business
Tasks
- Supervise staff (apprentices, stages hands, design team, etc.)
- Assign sales workers to duties
- Hire and train or arrange for training of staff
- Order merchandise
- Authorize return of merchandise
- Establish work schedules
- Sell merchandise
- Prepare reports on sales volumes, merchandising and personnel matters
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Organize and maintain inventory
- Supervise and co-ordinate activities of workers
- Conduct performance reviews
- Sell products on a retail basis
- Write business and government correspondence such as replies to requests for information and assistance, damage claims or service complaints
- Operate cash register
- Manage difficult situations with customers
- Arrange for shipping, receiving and storage
- Provide customer service
- MS Office
- 1 to 2 people
- 3-4 people
- Customer service clerk
Computer and technology knowledge
- MS Outlook
- Quick Books
- Merchandising or window
- Clothing
- Retail store
Work conditions and physical capabilities
- Attention to detail
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Organized
- Team player
- Excellent written communication
- Initiative
- Ability to multitask
access_time9 days ago | place Charlottetown
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