Product Support Specialist

4 weeks ago

Toronto, Ontario, Canada Elkay Full time

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Product Support Specialist

The Company

Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.

Named by Newsweek as One of America's Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today's leading international suppliers of plumbing and water delivery solutions.

Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you'll visit our website and learn more about Zurn Elkay at zurnelkay.com.

If you're ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family

POSITION SUMMARY

The Product Support Specialist is a product champion within our organization, focusing on: initiatives in product lifecycle planning, assisting in planning and executing the 3-5 year product road map, technical challenges, product innovation and working cross functionally specifically with engineering to launch new products and product enhancements.

RESPONSIBILITIES

  1. Innovation through new product development and enhancement of existing products (including software tools).
  2. Develop customer solutions for technical product challenges.
  3. Develop training materials and conduct training sessions for customers, agents and staff.
  4. Ensure brand consistency throughout product line-up.
  5. Assist the Product Manager in analyzing product performance, product competitiveness, and product trends.
  6. Research and monitor competitor product and service offerings.
  7. Work with the Sales and Marketing team on product promotion initiatives.
  8. Product visualization and renderings.
  9. Contribute to product pricing strategies and guidelines.
  10. Analyze industry trends and market demands to recommend product enhancements.
  11. Develop and maintain all technical product support information.
  12. Ensure product offering compliance with relevant code requirements.
  13. Contribute to the overall functioning of the team by maintaining and sharing awareness of best practices and emerging technologies.
  14. Special projects and other duties as required.

SKILLS

  1. Professional and friendly with a passionate customer service attitude.
  2. Excellent problem-solving and organization skills.
  3. Strong attention to detail.
  4. Proficiency in AutoCAD, and working knowledge in AutoDesk suite of products.
  5. Proficiency in Microsoft Office Suite.
  6. Multitasking and time-management skills, with the ability to prioritize tasks.
  7. Resourceful and proactive.
  8. Familiar with basic project management best practices.

EDUCATION AND EXPERIENCE REQUIREMENTS

  1. Post secondary education in Marketing or Engineering.
  2. Work experience in product and/or project management an asset.
  3. 4 - 6 years of work experience in product development and/or product support.
  4. Experience in marketing related activities an asset.
  5. Must be able to travel 15-25% of the time.

Total Rewards and Benefits

  1. Medical, Dental, Vision, LTD, AD&D, and Life Insurance
  2. Competitive vacation policy
  3. 12 Paid Holidays
  4. Annual Bonus Eligibility
  5. Educational Reimbursement
  6. DCPP with eligible matching

THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.

Zurn Elkay is an equal opportunity employer who provides an inclusive and diverse work environment. We are committed to providing reasonable accommodations for applicants upon request at any stage of the recruitment process.

Zurn Elkay Water Solutions Corporation

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