Product Support Specialist

4 weeks ago

Toronto, Ontario, Canada Corpay, Inc. Full time

What We Need

Corpay is currently looking to hire a Product Support Specialist within our Corpay division. This position falls under our Corpay Cross Border line of business and is located in Toronto, ON. In this role, you will be at the forefront of LINK Support and will provide a solutions-oriented service while building strong client relationships.

You will report directly to the Manager of Link Support and regularly collaborate with team(s) and department(s).

How We Work

As a Product Support Specialist, you will be expected to work in a Hybrid environment. Corpay will set you up for success by providing:

  • Assigned workspace in the Toronto, ON office
  • Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

  • Being knowledgeable with Corpay's customer-facing applications in order to utilize your expertise as the first point of contact for client issues.
  • Resolving product or service problems by analyzing a customer's support request; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Utilizing the required tools to diagnose, replicate and resolve a client's application issue. This includes supporting Corpay's File Upload and REST API product offerings.
  • Recommending potential products or services to management by collecting customer information and analyzing customer needs.
  • Identifying and assessing customers' needs to achieve satisfaction.
  • Building sustainable relationships of trust through open and interactive communication.
  • Providing accurate, valid, and complete information by using the right supporting methods/tools.
  • Utilizing SQL to run scripts for client configuration.
  • Following communication procedures, guidelines, and policies.
  • Suggesting solutions and workarounds to help solve customer problems.

Qualifications & Skills

  • High School Diploma or GED
  • 1+ years of customer service experience
  • Financial/banking/payments industry experience
  • IT proficiency with the ability to quickly learn new systems
  • Evidence of strong analytical and problem-solving skills
  • SQL, Excel, Data Management experience is a plus

Benefits

  • Medical, Dental & Vision benefits available the 1st month after hire
  • Automatic enrollment into our 401k plan (subject to eligibility requirements)
  • Virtual fitness classes offered company-wide
  • Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
  • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
  • Philanthropic support with both local and national organizations
  • Fun culture with company-wide contests and prizes

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

Location: 212 King St W, Toronto, ON M5H 1K5, Canada

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