Senior Implementation Manager

Join to apply for the Senior Implementation Manager role at Procurify. Canada (Remote 100%) Procurify is the AI‑enhanced procurement and AP automation platform for the mid‑market. We make it easy for organizations to take control of spend and save money. We’re looking for a talented and team‑driven Senior Implementation Manager to join us on our journey. About The Role Procurify is looking for someone who is customer obsessed and loves working with clients to set them up for success. This individual will be responsible for leading the customer through their implementation; you are a person with a project‑based mindset, motivated by helping customers reach their milestones and ensuring their project is delivered on time and within scope. You thrive off building relationships internally and externally, and are not afraid to advocate for clients, challenge the status quo, and contribute to larger strategic objectives. What You’ll Be Working On Be a Procurify product expert. You are the main point of contact for your onboarding clients, taking a consultative approach to discovery and scoping your clients’ workflows. Build client relationships by being the main point of contact for our most complex clients during the implementation process. Understand client business requirements and goals during project scoping to be able to support and design technical configuration and workflows. Project manage the implementation plan that includes project schedules and managing the onboarding timelines, communication documents, and follow‑up plans to meet project deadlines. Support champions with change management strategy, leveraging Procurify’s education resources and facilitating training sessions to empower end users at multiple levels within an organization. Validate and lead user acceptance testing to ensure workflow configuration and integration are successful. Engage with product and engineering on feature releases and enhancements while staying up to date on product knowledge and industry standards. Be comfortable diving into data using Excel/Google Sheets. Work cross‑functionally with the product team and engineering team as it relates to client onboarding and client success. Identify and share best practices and insights to strengthen team performance. KPIs: Complete onboarding for our standard customers within 60 days; deliver quality service via CSATs of 90% or higher. Who We’re Looking For 4+ years of hands‑on implementation experience with SaaS applications. Experience as a Senior Implementation Manager working with and/or integrating with ERP and accounting applications such as QuickBooks, Sage Intacct, NetSuite, etc. Strong communication and interpersonal skills when building and maintaining client relationships. Confident meeting facilitator who can communicate effectively with all stakeholders including VPs & C‑Suite. Experience working with customer data and imports. Continuous improvement mindset; resilient, innovative, and always looking for better ways to do things. Experience implementing change management strategies. Adaptable to different customer personalities, skills, and work styles. Strong customer and project management experience. Extremely detail‑oriented, well‑organized, and impeccable time‑management skills. A track record for meeting deadlines and excelling in a fast‑paced environment. Passionate about problem solving and helping customers excel. Bonus points if you are familiar with Purchasing/Accounts Payable and/or have used the following technologies: Vitally, Salesforce, Notion, etc. Maintains a professional and current LinkedIn profile, ensuring it is updated upon joining Procurify to reflect the new role and maintain a consistent company presence. WHY PROCURIFY Procurify is a remote‑first company with a big heart and a strong ambition to modernize the way organizations manage business spend. We’re trusted by hundreds of companies worldwide to manage over $30B in spend. We recently closed $50M in Series C funding to help us strengthen our core offering, launch new payment capabilities, and provide customers with an AI‑enhanced procure‑to‑pay experience. Benefits Flexible working: Remote‑first organization with flexible hours. Work anywhere from within Canada. Responsible time off: Team members take the time they need to rest and recharge while staying accountable to commitments. Extended health benefits: Competitive health, vision, and dental package, Employee Assistance Program (EAP), and wellness spending account. Community initiatives: Regular volunteer days, Donate Your Day program, education lunch and learns. Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program. DEI initiatives: Regular diversity, equity, and inclusion roundtables with guest speakers. Learn More Get to know our team through Meet Us Monday videos. Check out what our customers are saying about us. Learn more about our procure‑to‑pay platform. Procurify is an Equal Opportunity Employer. We do not discriminate against any team members or applicants for employment because of race, color, disability, sex, age, national origin, religion, sexual orientation, or gender identity and/or expression. If you feel like you don’t meet all of the requirements, we encourage you to apply anyway. Apply online today and let’s start a conversation. #J-18808-Ljbffr